• Hi , can you help me figure out why coupons do not work on my site please?

    I have tried 3 themes , one of which was the basic Twenty Twenty Four one.

    When i get to the Cart ot Checkout page , there is no way to apply a coupon. Even though:
    – i have applied the Enable The Use of Coupon Codes

    • i have created a coupon , and it is not expired , also no limitation on products and users

    This is my system report

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    • This topic was modified 8 months, 3 weeks ago by php-supadev.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter php-supadev

    (@lbdeveloper)

    Also , i have tried to disable all payment options , and activate only Bank transfer. Still , same problem.

    Hey there, @lbdeveloper! Thanks for contacting us. I’m happy to help you.

    Thanks for the information!

    I understand you already tried several themes and disabling the payment plugins. But have you tried a full conflict test?

    To test, you’ll first want to change the theme on your site to Storefront, then you’ll want to deactivate all plugins except for WooCommerce (this includes deactivating all other plugins including Elementor so you can use a default checkout/cart page) and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like Jetpack. If something goes wrong, you will be able to restore it.

    — Also, you can consider using a plugin like Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors.

    — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use WP Staging for quickly spinning up a new test site.

    You can find more about this in this guide.

    Please let us know about your findings.

    Have a wonderful day!

    Thread Starter php-supadev

    (@lbdeveloper)

    @carolm29 Thanks .

    I did as you said , and magically now the field appeared , even after re-enabling all the plugins and the previous theme!

    But the field appears only on the Cart page , which i guess it’s standard Woocommerce behaviour. Is it possible to make it appear also on Checkout page ?

    • This reply was modified 8 months, 3 weeks ago by php-supadev.

    Hi ,

    I’m glad to hear that you’re now able to see your coupon field appear.

    Based on your question, the coupon field is fully dependent on your theme’s template. In simpler terms, the location where your coupon fields appear is based on your theme.

    I’d recommend reaching out to your theme developer for further assistance on this.

    I hope this helps.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘No link/field to apply coupon’ is closed to new replies.