No link in the Completed email

Never mind.

Hi @talus,

Thanks for contacting support.
Let us know if you have any queries.

I hope the issue is resolved.

Just in case it is not, please consider Reset Tracking Data and try again.

Hi,

I’m wondering the same thing as Jeff Rose up here, so I’m just copying his question:

“I just installed this and configured it, I believe correctly. It’s pretty simple.

When I add the tracking ID to the page and then later mark the order as complete, there is no tracking text included in the email. I get no errors, when I add the ID, it is appearing at the top of the page, but not in the emails that are sent.”

Could you please help? (We have reset the tracking data but no results).

Kind Regards,

Maria

Hi Mariafri,

It’s strange, please raise a query at support.xadapter.com. They will help you on this.

Hi,

I have the same problem as Jeff Rose:

I just installed this and configured it, I believe correctly. It’s pretty simple.

When I add the tracking ID to the page and then later mark the order as complete, there is no tracking text included in the email. I get no errors, when I add the ID, it is appearing at the top of the page, but not in the emails that are sent.

Any thoughts?

Thanks!!!

Hi @flipps,

Request you to approach our support team via ticket.
They will check the issue.