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Plugin admin is not showing any list but message “you don’t have any lists defined!”.

List do exist in mailchimp account.

Any thoughts?

https://www.ads-software.com/plugins/mailchimp/

Hey Deepak,

Thanks for posting! So we can look into this a bit closer, can you confirm some information for us:

-the datacenter that your account is on (https://status.mailchimp.com/which_datacenter_am_i_using)
-what browser you’re using to connect the plugin
-your hosting provider

Then, can you:
-Clear the cache and cookies in your browser, then try reconnecting the account in your plugin settings.
-Uninstall the plugin, then reinstall and try connecting your account again.

thanks!

-the datacenter that your account is on (https://status.mailchimp.com/which_datacenter_am_i_using)
## us3.admin.mailchimp.com

-what browser you’re using to connect the plugin
## I checked using Chrome and Firefox

-your hosting provider
## resellerclub.com

Then, can you:
-Clear the cache and cookies in your browser, then try reconnecting the account in your plugin settings.
-Uninstall the plugin, then reinstall and try connecting your account again.
## Done but no joy

Hey Deepak,

Thanks for following up with us on that. Can you provide a few other details concerning this account?
1) Does the username being used to log in currently have access to multiple accounts? (Or has it at some point had access to multiple accounts but since have accounts been deleted?)
2) How many lists are in the account?

Thanks
-Gabe

1) Does the username being used to log in currently have access to multiple accounts? (Or has it at some point had access to multiple accounts but since have accounts been deleted?)
## No its a single user account

2) How many lists are in the account?
## There are only 2 list creates at moment

Hey Deepak,

We’re still trying to track down some details about what may be going on here. If you downgrade to a previous version of the plugin which uses an API Key instead of Oauth (a version before 1.3, from here), does the problem persist for you or does it function normally?

Can you possibly email us with a few extra details? The details we’d like to get from you:

1) Your login username and the account (if different) connected to the plugin.
2) The URL of the site you’re integrating this plugin with.

If you can send those to us at wordpress [at] mailchimp [dot] com, We’d like to take a deeper look to see if we can see the source of the problem there.

We’ll continue communicating with you here through the forum, so if you could shoot us that email with details as well as reply concerning trying an older version of the plugin, we’ll get back to you here.

Thanks!
Gabe