• Resolved jessicalancia93

    (@jessicalancia93)


    Hello,

    I’m experiencing an issue with Woocommerce plugin, this is about taxes. Vat is added based on “Shop base” even when “No location by default” is selected.
    Below my settings:

    – General > Default customer location > No location by default
    – General > Enable taxes > checked

    – Tax > Prices entered with tax > No
    – Tax > Calculate tax based on > Customer billing address
    – Tax > Display prices in the shop > Excluding
    – Tax > Display prices during cart and checkout > Excluding

    With these settings I was hoping that my customers would see a price not inclusive of VAT in my shop (https://www.marcograssiphotography.com/tutorials/). And I was hoping they would not see it in the cart either. My intention was for them to see it only once they added their billing address at checkout, since I want VAT to be calculated based on billing address.

    However, it appears that in the cart, Woocommerce already adds a standard 20% Estonia VAT rate (which is where my shop is based, even if we’re talking about digital products here).

    I have tried to clear the cache multiple times, I have checked this on different devices and it always adds 20% EE Vat in the cart, until I go to check out and put a different country.

    How can I fix this?

    Best,
    Jessica

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter jessicalancia93

    (@jessicalancia93)

    Apparently it’s working correctly today and from laptop I don’t see EE VAT added in cart anymore. However, the problem randomly persists on mobile… Can you help?

    Best,
    Jessica

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi Jessica (@jessicalancia93),

    However, the problem randomly persists on mobile… Can you help?

    Do you have any caching active on your site? If so, please ensure that it’s not active on the Cart, Checkout and My Account pages, following this guide.

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @jessicalancia93. I’m sorry that we missed your initial post. I hope that you have been able to resolve the issue.

    Since we haven’t heard from you again, I’m going to go ahead and resolve this post. Please start a new thread if you have any other questions.

Viewing 3 replies - 1 through 3 (of 3 total)
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