No login info are sent to new affiliates

  • Resolved outcats85

    (@outcats85)


    8 years, 3 months ago

    I just installed the plugin and tried to create some new affiliates as test.
    I can register and I can approve the request. But once the request is approved the affiliate gets this email: New affiliate registration for xxxx: has been approved!
    Log into the site with your existing account and get started.

    Which is completely useless since there are no info about ID and PWD.

    Any idea?I tried to check the default email template and this text is not even part of the default template.

    Thanks for your help.

    • This topic was modified 8 years, 3 months ago by outcats85.
    • This topic was modified 8 years, 3 months ago by outcats85.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi, can you check the following documentation and let me know if this is what you did to create an affiliate account?

    Thread Starter outcats85

    (@outcats85)

    That’s what I did. The problem as I said is that the affiliate gets the email but without any credential. So it will be impossible for him to log in. If I create a new affiliate manually, where can I assign a Password?

    • This reply was modified 8 years, 3 months ago by outcats85.
    Plugin Support mbrsolution

    (@mbrsolution)

    (Solution provided by Shadow Labs in another post)

    Please do the following:

    1) Enable debug in the affiliates manager settings
    2) Reset the log file
    3) Do a test affiliate registration
    4) Go back to the settings and check the log file to see if the email was sent by the plugin

    Are you trying to register by logging in as an admin? If so no new WordPress user account will be created. You can either log out of wp-admin or open the registration page on a different browser to test it (where you are not logged into wp-admin).

    If the log file confirms that there was no error when WordPress sent the email, that means email is getting lost somewhere else. Usually this type of issue occurs on servers where there are various restrictions in place (example: number of outgoing emails, type of email address used). You can install a SMTP plugin to bypass these restrictions and send email using a SMTP server.

    Thread Starter outcats85

    (@outcats85)

    My fault.. I was trying to create another user with the same email as the admin.
    Thanks

    Plugin Support mbrsolution

    (@mbrsolution)

    I am glad you solved your problem ??

Viewing 5 replies - 1 through 5 (of 5 total)
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