Would you mind sending a screenshot of what you see?
Can you edit your wp-config.php file to replace this line –
define( ‘WP_DEBUG’, false );
With these lines –
define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true);
define(‘WP_DEBUG_DISPLAY’, false);
This means that any errors are logged to `/wp-content/debug.log’, because some errors are not visible on screen.
More details about that at https://codex.www.ads-software.com/Editing_wp-config.php#Debug
Can you then retry the process and send me the debug.log file that should be created.