No logo since theme update

  • Resolved gitedordognenow

    (@gitedordognenow)


    4 years ago

    Hi,

    Since updating the Neve theme to the latest version, the logo image file does not show and the title and tagline do show. Before the update, the logo showed properly, in the top left corner, and the tagline was not visible.

    Why is this please?

    https://gitedordogne.co.uk/

    If you would like Admin access to look into this, please let me know.

    Screenshot showing that the logo image is uploaded (as before the Neve theme update), and that the option to show title and tagline are set to “off”, yet they do show.

    https://gitedordogne.co.uk/images/theme-error-logo-noshow.png

    Why is this please?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • danamv

    (@danamv)

    Hello @gitedordognenow,

    The issue might come from a plugin conflict.
    Can you please back up your site for security purposes, and try to deactivate your plugins one by one, and check if any of them causes this issue to appear?

    Please let us know how it goes.

    Thread Starter gitedordognenow

    (@gitedordognenow)

    I’m guessing you guys found the bug and fixed it or worked around because after a subsequent Neve theme update, the logo and menu is working A-OK.

    Thank you. Good work

    Hello.

    i am also having this same issue. I have uploaded my logo, but the logo and the tagline is not showing even when I have sent it to show. What do I do?

    Hi, @rexorokumue!

    Thanks for using Neve theme!

    Please make sure you enabled properly the logo and tagline options from the Customizer. You can check out our documentation on this topic here.

    Please create a new ticket if you still face the same issue.

    Have a nice day!

    I tried uninstalling all the plugins.

    Later I found out that PopularFx plugin and PageLayer plugin were clashing together. So I had to delete PageLayer, install Elementor, and rebuild my website.

    Hello, @rexorokumue!

    We are glad to hear the issue was solved!

    Have a nice day!

Viewing 6 replies - 1 through 6 (of 6 total)
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