No longer auto-saving card details for subscriptions and renewals

  • Resolved dmcat

    (@dmcat)


    9 months, 3 weeks ago

    Hi there,

    We’re using Woocommerce and Yith for subscriptions to virtual courses. Previously when customers ordered them it would save their card payment method automatically to charge them monthly (using stripe via the woocommerce payment settings). Recently renewals have been going unpaid and it seems card info isn’t saving. I’m aware there’s a checkbox for customer to manually choose to save their details, but they didn’t need to in the past for subscriptions. Is there any way to force/auto save this specifically for subscription products?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there @dmcat,

    I understand you’re experiencing issues with the automatic saving of card information for subscription renewals.

    Do you remember making any changes before the issue started, such as updating or installing plugin(s) in your store?

    Thread Starter dmcat

    (@dmcat)

    Hi thanks for the assist!

    I’ve just recently taken over site maintenance for a client, they mentioned it used to auto-save payment details for subscriptions so renewals wouldn’t fail during payments. Unfortunately I cannot workout if/when there may have been an update or changes that effected this, and there doesn’t seem to be an option directly in WooCommerce or Yith settings for this.

    Is there someway to deploy this so that it will save payment method for future customers?

    In the meantime I’ve used jQuery to run a line of code that will tick the box on page load, and users can untick it if they like. This is ideally just a temporary fix until we can work out a way to make a more permanent setting for subscriptions items.

    Hey, @dmcat!

    Saving the payment method is related to the payment gateway.

    Since this forum is exclusive for WooCore issues and questions, can you please open a thread about this on the payment gateway forum so the theme can help you figure this out?

    Thanks!

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘No longer auto-saving card details for subscriptions and renewals’ is closed to new replies.