No longer edit bar charts

I rolled back to version 3.10.14 and now it is working again. It seems that the new updates won’t let me edit my bar charts.

Hi @bernardpeters,

Thank you for using Visualizer!

Can you please share more details about the issue you encountered? What are the exact steps to replicate this?

Hi,

I updated to the last version of Visualizer, v3.11.0.
I want to add manual data to the bar chart that i’ve made in the past.
When i click on the edit button, i get the next alert:

I can create a new bar chart, but i cannot edit them. In version v3.10.15 i still could edit them.
I did a roll back to that version.

• This reply was modified 6 months, 1 week ago by bernardpeters. Reason: The image didn't show

Hello?@bernardpeters ,

We appreciate your cooperation in reporting the issue you’re encountering. We are sorry for the inconvenience, and we have confirmed the problem. A bug report has been created and forwarded to our product development team for review.

What happens next?

Our product team will evaluate the impact of this issue compared to other open bugs and upcoming features, and assign a priority level to the bug report.

Our developers prioritize the highest-priority issues first, so we cannot provide a specific timeline for resolution at this time.

If you have any additional information that may assist with prioritization or resolution, feel free to reply to this email.

We will update you once the issue is addressed and a fix is released. You may also check the product’s changelog for updates and fixes included in each release.

If you have any additional questions or concerns, please feel free to let us know. Again, we apologize for the inconvenience and thank you for your patience.

Hey @bernardpeters,

Can you please let us know what chart type are you using? Some screenshots from the dashboard would be great. This will help us investigate further.

Hi,

Here are some charts that i use:

Hi @bernardpeters,

Thank you for sharing!

The last chart you sharted is part of our premium charts – Pro Charts Library, which ultimately explains why you got that error. The Column chart is not accessible in the free version of the plugin.

You can see the changelog for the latest update here: https://github.com/Codeinwp/visualizer/releases.

Have a great day,

Andreea

Okay, so for years i could use this type of charts but all of a sudden i can’t. I can add a column chart, but not edit them.
The pro edition is to expensive for my hobby, so i will find another solution.

Bye

Hey @bernardpeters,

I am very sorry about this issue.

The Column chart is a premium chart and it has been for a long time. This was not a change introduced with the latest update.

I apologize for the inconvenience created.

The Column chart is a premium chart and it has been for a long time. This was not a change introduced with the latest update.

AndreeaR

This chart isn’t marked as premium…

I have the same issue. Everything was fine in the free version and I have used the bar chart every year since 2013 with no problem but since the updates beyond 3.10.14 I can no longer duplicate and edit the data manually to create a new version of my bar chart. So is this type of chart premium?

Hey @banny83,

I apologize for any confusion regarding the charts.

The chart you mentioned is part of our premium charts library, as detailed in our documentation here: https://docs.themeisle.com/article/1708-pro-charts-library. This documentation was last updated in 2023, so there hasn’t been a recent change.

We understand your concerns. However, those charts have been part of the PRO version for years. The recent update only introduced a check to ensure that a PRO chart isn’t used without a license, displaying a notification to upgrade if necessary. We haven’t reclassified any charts from free to PRO, which is why there’s no mention of this in the changelog. For the past few years, these PRO charts have not been supported in the Free version, so it wouldn’t have been possible to create or edit such charts without a PRO license.

@david-barczak, the bar chart is part of the free charts, so you shouldn’t encounter issues when using it. Regarding the data sources, it is still possible to enter manual data, as highlighted here – https://docs.themeisle.com/article/428-visualizer-charts-and-graphs-documentation#options.

I hope this clears things up. If you have any further questions or need assistance, feel free to reach out. We appreciate your understanding!

Best regards,
Andreea