no longer have the possibility to make any modifications

Can you please install Kirki as a plugin and test if that fixes your issue?

• This reply was modified 7 years, 1 month ago by Ari Stathopoulos.

hi, i have delete the plugin kirki toolkit (from dashboard -plugins), download the kirki plugin (https://fr.www.ads-software.com/plugins/kirki/), install it (from dashboard -plugins – add news) but i still have the same problem ??

Hmmmm….
The only thing I can think of that would possibly cause this is if the theme developer manually altered the URL of Kirki in their theme.
From the screenshot you shared it looks as if they have kirki embedded in the theme.
However since this is a premium theme I don’t have access to, I’m afraid I can’t examine their code to see where things went wrong.

In case they have kirki embedded in their theme, it should work if you completely remove the plugin.

Actually they have the incorporated kirki plugin in the template (it was installed with the template) and it is a premium template. Would be it possible to communicate you privetly the access to see please ? Because it is their support team which has me supplies the screeshot and even if I desactive the kirki plugin I have no possibility of making modifications

• This reply was modified 7 years, 1 month ago by adminadb.

This is most likely caused by the theme and not the plugin.
The theme developers get paid for their theme while kirki is an open source and free plugin.

If the theme developer had contacted me with this question in the github repository I would be more than happy to help them learn how to debug problems like this and resolve it for them.

If it were a free theme, I would immediately have access to their files and I’d be able to tell you what’s wrong.

Now this is what happens:
A developer spends hundreds of hours and 4 years building something, and they give it away for free.
Then another developer builds something else including the 1st developer’s work, and they sell it for a profit.
When the 2nd developer has a problem they are unable to resolve -or in some cases are too bored to even bother resolving- they send their customers to the 1st developer, even though they get paid to support their product.

It doesn’t sound reasonable or ethical to me…

However I understand you are just their client, this is not your fault. And I apologize for the small rant, I hope you understand you are not the cause or target of my frustration.

You can send me a copy of your theme to [email protected], I’ll take a look and see how to fix this.

I completely agree with you and I approve your opinion (I exactly said the same thing in their support). I am unfortunately in a bad position with my customer and I do not find solution.
If that would be possible, thank you beforehand for your help. I sended a copy of my template and access to my website
Thanks a lot

I wish to return and write this comment to thank in particulary MR Aristeides Stathopoulos for his help, his generosity and his professionalism especially which the problem was not related to kirki plugin.