No longer seeing Stripe fees in order details

Hello Collin,

Thank you for contacting Woo support.

I understand you’re experiencing an issue with Stripe fees not showing on the order details page, starting from version 8.5.0. This was a known bug, and a fix has been released in later updates.

However, since you’re still encountering the issue on version 8.6.1 across multiple sites, it’s worth investigating further.

I see you’ve already posted a comment on the GitHub issue here.

Could you let me know how many sites you’ve noticed this on?
Additionally, could you please share the System Status Report for the site you mentioned, where this is a critical part of their accounting workflow? This will help us identify any environment-specific factors.

Looking forward to your reply.

Best regards.

System status report below (identifying domain info redacted).

I’m seeing this issue on a total of three sites, including this one. All started at approximately the same time, none have been resolved with the intervening updates, and all are now currently running 8.6.1.

### WordPress Environment ###

WordPress address (URL): https://----------.com
Site address (URL): https://----------.com
WC Version: 9.2.3
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ? 3.8.1
Log Directory Writable: ?
WP Version: 6.6.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.25.5
PHP Version: 8.1.18
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.68.0
OpenSSL/1.1.1f

SUHOSIN Installed: –
MySQL Version: 10.11.5-MariaDB-1:10.11.5+maria~ubu2004
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 9.2.3
WC Database Prefix: rkjbwu_
Total Database Size: 403.06MB
Database Data Size: 235.89MB
Database Index Size: 167.17MB
rkjbwu_woocommerce_sessions: Data: 13.02MB + Index: 0.39MB + Engine InnoDB
rkjbwu_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
rkjbwu_woocommerce_order_items: Data: 1.52MB + Index: 0.17MB + Engine InnoDB
rkjbwu_woocommerce_order_itemmeta: Data: 6.52MB + Index: 3.94MB + Engine InnoDB
rkjbwu_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rkjbwu_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rkjbwu_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
rkjbwu_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_actionscheduler_actions: Data: 7.02MB + Index: 8.38MB + Engine InnoDB
rkjbwu_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_actionscheduler_groups: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
rkjbwu_actionscheduler_logs: Data: 5.02MB + Index: 4.03MB + Engine InnoDB
rkjbwu_amazon_accounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_amazon_btg: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rkjbwu_amazon_categories: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_amazon_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_amazon_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_amazon_listings: Data: 0.02MB + Index: 0.19MB + Engine InnoDB
rkjbwu_amazon_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rkjbwu_amazon_markets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_amazon_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rkjbwu_amazon_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_amazon_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_amazon_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_amazon_shipping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_amazon_stock_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_aws_index: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
rkjbwu_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_comments: Data: 2.22MB + Index: 1.28MB + Engine InnoDB
rkjbwu_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
rkjbwu_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rkjbwu_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
rkjbwu_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
rkjbwu_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_iconic_woothumbs_cache: Data: 6.06MB + Index: 0.00MB + Engine InnoDB
rkjbwu_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_itsec_dashboard_events: Data: 0.23MB + Index: 0.17MB + Engine InnoDB
rkjbwu_itsec_dashboard_lockouts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_itsec_distributed_storage: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_itsec_firewall_rules: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rkjbwu_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
rkjbwu_itsec_logs: Data: 1.02MB + Index: 0.11MB + Engine InnoDB
rkjbwu_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rkjbwu_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_itsec_vulnerabilities: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rkjbwu_itsec_webauthn_credentials: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_itsec_webauthn_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_layerslider: Data: 0.42MB + Index: 0.00MB + Engine InnoDB
rkjbwu_layerslider_drafts: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_layerslider_revisions: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
rkjbwu_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_nf3_action_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
rkjbwu_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_nf3_field_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
rkjbwu_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_nf3_form_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
rkjbwu_nf3_objects: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
rkjbwu_nf3_object_meta: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
rkjbwu_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_nf3_upgrades: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
rkjbwu_nf_objectmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_nf_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_nf_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_ninja_forms_fav_fields: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
rkjbwu_ninja_forms_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_options: Data: 36.16MB + Index: 2.13MB + Engine InnoDB
rkjbwu_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_pmxi_imports: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
rkjbwu_pmxi_posts: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
rkjbwu_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_postmark_log: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
rkjbwu_postmeta: Data: 49.55MB + Index: 36.00MB + Engine InnoDB
rkjbwu_posts: Data: 5.44MB + Index: 3.34MB + Engine InnoDB
rkjbwu_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_rank_math_analytics_ga: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_rank_math_analytics_gsc: Data: 25.06MB + Index: 29.28MB + Engine InnoDB
rkjbwu_rank_math_analytics_inspections: Data: 4.06MB + Index: 0.38MB + Engine InnoDB
rkjbwu_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_rank_math_analytics_objects: Data: 0.22MB + Index: 0.13MB + Engine InnoDB
rkjbwu_rank_math_internal_links: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
rkjbwu_rank_math_internal_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
rkjbwu_rank_math_redirections: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
rkjbwu_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
rkjbwu_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
rkjbwu_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_rio_process_queue: Data: 1.28MB + Index: 0.64MB + Engine InnoDB
rkjbwu_searchwp_index: Data: 2.48MB + Index: 5.72MB + Engine InnoDB
rkjbwu_searchwp_log: Data: 3.52MB + Index: 5.55MB + Engine InnoDB
rkjbwu_searchwp_status: Data: 0.09MB + Index: 0.16MB + Engine InnoDB
rkjbwu_searchwp_tokens: Data: 0.19MB + Index: 0.39MB + Engine InnoDB
rkjbwu_swpext_metrics_clicks: Data: 0.44MB + Index: 0.47MB + Engine InnoDB
rkjbwu_swpext_metrics_ids: Data: 4.52MB + Index: 6.03MB + Engine InnoDB
rkjbwu_swpext_metrics_meta: Data: 4.52MB + Index: 8.58MB + Engine InnoDB
rkjbwu_swpext_metrics_queries: Data: 0.42MB + Index: 0.42MB + Engine InnoDB
rkjbwu_swpext_metrics_searches: Data: 3.52MB + Index: 8.58MB + Engine InnoDB
rkjbwu_swp_cf: Data: 0.14MB + Index: 0.20MB + Engine InnoDB
rkjbwu_swp_index: Data: 1.52MB + Index: 0.66MB + Engine InnoDB
rkjbwu_swp_log: Data: 1.52MB + Index: 2.27MB + Engine InnoDB
rkjbwu_swp_tax: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rkjbwu_swp_terms: Data: 0.17MB + Index: 0.30MB + Engine InnoDB
rkjbwu_termmeta: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
rkjbwu_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_term_relationships: Data: 1.36MB + Index: 0.31MB + Engine InnoDB
rkjbwu_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
rkjbwu_usermeta: Data: 12.03MB + Index: 9.13MB + Engine InnoDB
rkjbwu_users: Data: 1.03MB + Index: 0.33MB + Engine InnoDB
rkjbwu_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
rkjbwu_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
rkjbwu_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_wc_customer_lookup: Data: 0.30MB + Index: 0.25MB + Engine InnoDB
rkjbwu_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_wc_orders: Data: 1.52MB + Index: 0.83MB + Engine InnoDB
rkjbwu_wc_orders_meta: Data: 6.52MB + Index: 16.13MB + Engine InnoDB
rkjbwu_wc_order_addresses: Data: 1.52MB + Index: 0.80MB + Engine InnoDB
rkjbwu_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_wc_order_operational_data: Data: 0.50MB + Index: 0.28MB + Engine InnoDB
rkjbwu_wc_order_product_lookup: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
rkjbwu_wc_order_stats: Data: 0.45MB + Index: 0.28MB + Engine InnoDB
rkjbwu_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_wc_product_meta_lookup: Data: 0.14MB + Index: 0.36MB + Engine InnoDB
rkjbwu_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_wc_smart_coupons: Data: 0.02MB + Index: 0.20MB + Engine InnoDB
rkjbwu_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_woocommerce_bis_activity: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rkjbwu_woocommerce_bis_notifications: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
rkjbwu_woocommerce_bis_notificationsmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_woocommerce_exported_csv_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_wpc_accesslocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_wpc_login_fails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rkjbwu_yoast_indexable: Data: 5.52MB + Index: 4.41MB + Engine InnoDB
rkjbwu_yoast_indexable_hierarchy: Data: 0.14MB + Index: 0.19MB + Engine InnoDB
rkjbwu_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rkjbwu_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rkjbwu_yoast_prominent_words: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rkjbwu_yoast_seo_links: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
rkjbwu_yoast_seo_meta: Data: 1.48MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 3464
elementor_library: 8
fusion_element: 9
itsec-dash-card: 2
itsec-dashboard: 1
nav_menu_item: 14
nf_sub: 1429
oembed_cache: 4
option-tree: 3
page: 35
portfolio: 8
post: 4
pricing: 1
product: 1030
product_variation: 45
revision: 344
shop_coupon: 32
shop_order: 2557
shop_order_placehold: 20
shop_order_refund: 66
wapl: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (42) ###

Pixel Manager for WooCommerce: by SweetCode – 1.44.1
LayerSlider: by Kreatura Media – 7.12.3
Advanced Google reCAPTCHA: by WebFactory Ltd – 1.22
Element Pack Pro: by BdThemes – 7.14.6
Classic Editor: by WordPress Contributors – 1.6.4
Disable Comments: by WPDeveloper – 2.4.6
Elementor Pro: by Elementor.com – 3.24.0
Elementor: by Elementor.com – 3.24.0
Enable Media Replace: by ShortPixel – 4.1.5
Avada Builder: by ThemeFusion – 3.11.10
Avada Core: by ThemeFusion – 5.11.10
Solid Security Pro: by SolidWP – 8.5.0
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 11.1.40
Login Logo: by Mark Jaquith – 0.10.3
Manage Notification E-mails: by Virgial Berveling – 1.8.6
Ninja Forms - Campaign Monitor: by The WP Ninjas – 3.0.6
Ninja Forms - Conditional Logic: by The WP Ninjas – 3.1
Ninja Forms - Layout & Styles: by Saturday Drive – 3.0.30
Ninja Forms: by Saturday Drive – 3.8.15
ActiveCampaign Postmark (Official): by Andrew Yates & Matt Gibbs – 1.20.0
RCD-Right Click Disabler for WordPress: by Param Sheoran – 1.0
Robin image optimizer: by Creative Motion  – 1.7.0
SearchWP Customizations: by  – 1.0.0
SearchWP Metrics: by SearchWP – 1.4.4
SearchWP WooCommerce Integration: by SearchWP – 1.3.12
SearchWP: by SearchWP – 4.3.16
Rank Math SEO PRO: by Rank Math – 3.0.70
Rank Math SEO: by Rank Math – 1.0.227.1
Video Gallery for WooCommerce: by Martin Valchev – 1.31
WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.4.6
WooCommerce Authorize.Net Gateway: by Pledged Plugins – 6.1.8
Woo Back In Stock Notifications: by Woo – 2.0.3
WooCommerce Checkout Field Editor: by WooCommerce – 1.7.16
WooCommerce Customer/Order/Coupon Export: by SkyVerge – 5.5.3
WooCommerce Stripe Gateway: by WooCommerce – 8.6.1
WooCommerce Sequential Order Numbers Pro: by SkyVerge – 1.21.3
WooCommerce Shipment Tracking: by WooCommerce – 2.5.0
WooCommerce Smart Coupons: by StoreApps – 9.8.3
WooCommerce Tab Manager: by SkyVerge – 1.16.1
WooCommerce: by Automattic – 9.2.3
WP Crontrol: by John Blackbourn – 1.17.0

### Inactive Plugins (1) ###

WooCommerce Free Gift Coupons: by Kathy Darling – 3.7.1

### Must Use Plugins (1) ###

Kinsta Must-use Plugins: by Kinsta Team – 3.1.1

### Settings ###

Legacy API Enabled: –
Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)
yith_bundle (yith_bundle)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 1 MB

### WC Pages ###

Shop base: #18346 - /products/
Cart: #8 - /cart/ -  Contains the [woocommerce_cart] shortcode
Checkout: #9 - /checkout/ -  Contains the [woocommerce_checkout] shortcode
My account: #10 - /my-account/
Terms and conditions: #48192 - /terms-conditions/

### Theme ###

Name: Avada Child
Version: (update to version 0 is available)
Author URL: 
Child Theme: ?
Parent Theme Name: Avada
Parent Theme Version: 7.11.10
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?

### Templates ###

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada-Child-Theme/woocommerce/emails/customer-on-hold-order.php
/www/----------/public/wp-content/plugins/video-wc-gallery/woocommerce-overwrite/templates/single-product/product-image.php version 7.8.0 is out of date. The core version is 9.0.0
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php

Outdated Templates: ?
					
					
						Learn how to update

### Back In Stock ###

Database Version: 2.0.3
Loopback Test: ?

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store

Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system

Daily Cron: ? Next scheduled: 2024-09-12 16:34:52 -04:00
Options: ?
Notes: 88
Onboarding: completed

### WooCommerce Customer/Order/Coupon Export ###

Automated exports: 2
Custom formats: 3
Next export: Scheduled on September 12
2024 11:54 am


### Action Scheduler ###

Canceled: 120
Oldest: 2024-08-14 04:30:10 -0400
Newest: 2024-09-09 23:07:12 -0400

Complete: 9,075
Oldest: 2024-08-13 22:23:29 -0400
Newest: 2024-09-12 11:24:29 -0400

Failed: 1,890
Oldest: 2019-12-09 09:46:09 -0500
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Oldest: 2024-09-12 11:54:29 -0400
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Hello Collin,

Thank you for your reply.

The issue you’re describing was addressed in an update after version 8.5.0, and no recent reports of this problem have surfaced. I’ve run tests on a development site using the latest versions, and the Stripe fees do appear correctly on the Order Details page.

Since this isn’t replicating on our end, we’ll need to investigate further.
Please create a ticket via WooCommerce.com, so our Happiness Engineers can take a closer look at your specific setup and help resolve this issue for you.

Let us know if you need assistance with anything else!

Best regards.

I can do that, but first do you think there’s anything to be gained by deactivating, deleting, and reinstalling the plugin, then reconnecting to our Stripe account? Would that disrupt current orders with payments in-process (authorized but not yet captured)?

Hi @chouseal

While deactivating, deleting, and reinstalling the plugin and reconnecting to your Stripe account could potentially solve the issue, it’s important to note that this could indeed disrupt any payments that are currently in process.

I recommend creating a backup of your site before proceeding with this step, just to be safe. Alternatively, you may want to try this when you expect lower transaction volumes to minimize potential disruptions.

However, as the issue persists across multiple sites, it might relate more to a specific configuration or conflict. Therefore, as previously advised, please open a ticket about this from WooCommerce.com > My profile > Support.

Please let us know if you have any other questions or concerns.

@shameemreza Just to add to the record here, after doing a backup I tried the deactivate/delete/reinstall/reconnect process on one of the sites, with no change. I’ll go ahead and open a ticket as you suggested.

Hello @chouseal,

Thank you for letting us know the outcome.

Meanwhile, I will be marking this thread as resolved since your concern would be best handled by our Happiness Engineers there.

Thanks!