No mail

Hi,

There’s no difference – all mails are sent via wp_mail() . To investigate a missing mail, you’d need to ask your hosting company to trace in their logs where the mail goes, and then follow it along the chain to see where it gets to, after it leaves UD.

David

Hi David,

It’s weird the web site send every days mails from iThemes Security, or from other plugins but not those from UpdraftPlus.

I tested wp_mail() and it’s OK. What else?

Thanks,

Hi David,

Using the plugin Postman to diagnostic issue with Updraft+ sending mail it shows this log:

smtp:none:none://localhost:25

What do you think of it?

Best,

Hi,

Does the UpdraftPlus log file says that an email was sent?

David

Hi,

You mean backup’s log?

Here is the end of the log:

0006.668 (0) Resume backup (abe329fe8553, 0): finish run
0006.675 (0) Decremented the semaphore (d) by 1
0006.680 (0) Semaphore (d) unlocked
0006.681 (0) There were no errors in the uploads, so the ‘resume’ event (1) is being unscheduled
0006.688 (0) The backup apparently succeeded and is now complete
0006.690 (0) Fetching RSS news feed
0006.788 (0) Fetched RSS news feed; result is a: SimplePie
0006.791 (0) Sending email (‘Base de données uniquement (les fichiers n’étaient pas inclus dans cette sauvegarde planifiée)’) report (attachments: 0, size: 0 Kb) to: admin…
0007.263 (0) La sauvegarde a manifestement réussi et elle est complète

Here is the log of Postman SMTP about this mail:

De: WordPress <wordpress@>
A: [email protected]
Date: 2016-03-12 13:41:11
Sujet: Sauvegardé: example (UpdraftPlus 1.11.28) 2016-03-12 13:41
Livraison-URI: smtp:none:none://localhost:25

Hi,

I don’t know how to interpret Postman SMTP logs… does that log entry mean that the mail was received, or not?

David

Hi,

It means that Updraft tried to send a message but that it doesn’t worked.

It seems that Updraft tried to use a wrong SMTP.

The mail was not sent.

Cyrille

Hi,

WP Plugins that send mail don’t get to make decisions about SMTP servers… they just call the wp_mail() function, and then WordPress takes it from there. It seems that you’ve got a plugin that intercepts mails (Postman SMTP) and does stuff with them… does the mail get through if you disable that plugin?

David

Hi,

I’ve used Postman SMTP because there were an issue with Updraft+ mails.

Since I enabled this plugin, mails are getting through.

I just wondered where the error occurred with Updraft’s mails.

Cyrille

Hi Cyrille,

If the email gets into Postman, then I think the thing to look at is, what does Postman do with it? If Postman doesn’t manage to forward it to the SMTP server, then why not? Once it’s passed from UpdraftPlus into Postman, it’s gone beyond UD’s reach/control…. the next thing to be looked at is, what is beingdone with it by the thing that is then handling it (ie Postman)?

David