No mailing after purchase

  • Hello everyone!

    First of all, thanks for the quick response to the last ticket! It worked.

    Now I have bought a voucher as a test with the payment method “bank transfer”. I have not received an email. Neither as an admin that my order was received, nor as a customer with another payment request.
    In the admin area in the order overview, I then indicated that the order had been paid for. But even then I didn’t receive an email. So I went to the “Send e-mail” action when placing the order. The page then loaded and I received an alert saying (in German)
    “An error has occurred
    An error occurred while deleting the order.”

    It looks as if these are different errors: mail dispatch and trigger of the action mail dispatch with wrong error message.

    And another question on the side:
    What is the reason that the main DIV box of the order process has z-index 99999? I have a fixed menu and would now have to overwrite this specification so that it does not run over my menu bar.

    Thanks for your help!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Gift Card Magic

    (@giftcardmagic)

    Dear momo2005,

    Thank you for reaching out and for your kind words about our support. We’re glad the previous issue was resolved successfully.

    Regarding the concerns you mentioned:

    1. z-index Update
      We have updated the z-index value to 1 in the latest version, so it should no longer interfere with your fixed menu. You can update to the latest version to apply this fix.
    2. Email Delivery Issues
      There are three possible reasons why you might not have received the emails:
    • Missing “Gift Payment Success” Page: Please ensure that the Gift Payment Success page is correctly set up and contains the shortcode [gift-payment-success]. This shortcode is responsible for checking order status and triggering email notifications.
    • Theme or Plugin Conflict: Sometimes, other plugins or themes may interfere with the email-sending functionality. You can try deactivating other plugins temporarily to check for conflicts.
    • Email Sending Functionality Not Working: If your website’s email-sending function is not set up correctly, it may prevent emails from being sent. You might want to check your SMTP settings or test email functionality using a plugin like WP Mail SMTP.

      If you have already checked all the above points but are still facing issues, you can send us your WordPress admin login credentials via our support email [email protected]. We assure you that your information will only be used to diagnose and resolve the email issue within the Gift Card Magic plugin. It will not be shared with third parties or used for any other purpose.

    Let us know if you need any further assistance!

    Best regards,

Viewing 1 replies (of 1 total)
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