no mails

Hi @bertswaans

Can you install WP Mail Logging plugin.

After you install it try a test submission of the form. Then check the log (from the mentioned plugin) and you’ll see if there were any reported issues. Let me know what it says there.

Thanks for the quick reply.
I’ve installed the plugin and tested a contact form.
There was an error: could not instantiate mail function.

Hi @bertswaans

Do other emails from that WP install work? For example the emails WP sends to the admin when there’s a new comment.

You can also use a plugin like WP Test Email to check if the emailing functionality works. Once activated go to Tools > Test Email, add the email address to which you want to send an email and click the “Save Changes” button.

If you get an error then there is an issue with mailing functionality in general, it’s not specific to our plugin. In which case please check this article.

Hey
I’ve installed the wp test email, and the functionality works fine. The test mail arrived. So I have no idea what to do next, because this wordpress install can send emails, only not with a contact form.

Hi @bertswaans

In the plugin settings, under “General Options” at the end there’s an option called “Use PHP’s mail() instead of WP’s wp_mail()”

If it’s checked can you uncheck it, save and then try the contact form.

And if it’s currently unchecked then check it, save and then try the contact form.

The box was unchecked.
I’ve checked it and tried again, but no change.
Any idea?
Problems with gmail/gsuite compability?

The error “could not instantiate mail function” means that the server couldn’t send the email.

It’s a generic message which doesn’t point to a specific issue.

There are a few common reasons for it, most common is that simply the mail functionality is not working on the server.

But since you are receiving other emails from that WP site, that’s not the issue, it should work.

It could also happen if the recipient address is incorrect. So can you please recheck the “Your Email” option in the settings, is it all ok there?

Also, which options did you change in the plugin settings? Did you change the subject and if you did, what is it now?

Hey
The recipient adress was correct. I’ve checked it over and over.
I didn’t change any options in the settings. I’ve put it on default to be sure.
So I really don’t know what could be the problem.

Hi @bertswaans

Can you send over a screenshot of the settings page and the URL to the site? You can send it over to skustrimovic at gmail since you can’t attach images here and also in case you do not want to share the URL publicly.

It took a while but I’ve started the search again.

I’ve send a mail to skustrimovic@gmail with the screenshots

Hi Bert,

Just answered on the email.

I had the same problem. I’ve tried the above. (Not the WP Mail Logging) WP Test Email works. Changing to php mail and back to WP mail did not work. As a last try before contacting you I made the “Your email” and “From Email” different and viola! it works. “From Email” refers to a FAQ for the plugin which I can’t find. Could you kindly point to it. (Sorry if I’m blind. Happens.)

Hi @haumeder

On the plugin page (https://www.ads-software.com/plugins/simple-basic-contact-form/) when you scroll down to the end, there is a FAQ section, there’s just one item, it’s related to the “From” address.

That setting enables you to customize the address used as the “From” header for email messages. If your email address is a domain-based address, then this setting should be the same as the previous Email setting. Otherwise, if you are using a 3rd-party email service, this setting should be a local, domain-based address. If you find that email messages are getting sent to the spam bin, this setting may help.

Might be a bit confusing, basically your hosting provider’s mail server may block the emails if they are set to be coming from an email you do not own.

The “Your email” can be anything, you can change that, that is the “receiver” of the email.

But “From email” should remain what the plugin uses by default (which can also be an issue but then no emails at all would work, not just the one from our plugin).

Yes, a tad confusing, but I got it now. Thanks for the speedy reply.

You’re welcome.

Yeah, we’ll update the text a bit to make it easier to understand.