No mails sent

  • Resolved claudiaiw

    (@claudiaiw)


    1 year, 10 months ago

    Hi there,

    since we switched to this plugin no mails are sent, when a customer orders with paypal.
    Orders with other payment options are sent as usual.

    We use a mail log plugin to check it.

    Any idea how to solve this?
    Checked the mail settings twice and also took a look in the log, but can’t see any approach.

    Regards
    Claudia

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @claudiaiw,

    Greetings from WebToffee support. Thanks for reaching out to us.

    Can you please check for any mails after changing the order status to completed? Also, are you using any third-party plugins or custom codes to manage the emails sent from your site? Awaiting your response.

    Thread Starter claudiaiw

    (@claudiaiw)

    Hi,

    when I change the status to completed /abgeschlossen then the mail is sent.

    We use germanized plugin, as far as I can see no other plugin is handling mails (except Mailpoet, but don’t think thats relevant in this case).

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @claudiaiw,

    The issue might be related to the Germanised WooCommerce plugin that you are using. Please share its version number with us to get a better understanding.

    Thread Starter claudiaiw

    (@claudiaiw)

    Germanized 3.11.3
    WooCommerce 7.3.0
    WP Core 6.1.1

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @claudiaiw,

    Thanks for sharing the information. We will look into it and let you know if anything.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @claudiaiw,

    Sorry to keep you waiting.

    We were able to replicate the issue using the Germanized Woocommerce plugin. We have now fixed the issue and it will available on the next release of the plugin.

    Thanks for taking the time and effort to report this issue and thereby improving the plugin for everyone. We count on your continued support.

    Thread Starter claudiaiw

    (@claudiaiw)

    That sounds great, we are curious!

    Thread Starter claudiaiw

    (@claudiaiw)

    Hi,

    we have another client with the same problem, do you have an idea when the update will be published?

    Or can you send us a patch?

    regards
    Claudia

Viewing 8 replies - 1 through 8 (of 8 total)
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