No map showing at all

Hi there, sorry you’re having trouble. Generally speaking, plugins — especially ours — don’t simply stop working. Can you recall any recent changes to your site, your other plugins/theme, or your hosting that might be affecting this?

For example, when I view your page I see two javascript errors. One seems related to FancyBox, the other to your Theme (customizer). Are you using the latest versions of those two items?

Let me know about that and any other general context you can provide would be helpful. Thanks!

Hi,

Thanks for your quick reply. The only thing I can think of is the update to the latest version of WordPress. The trouble is I’m not sure exactly when the maps on the directions page stopped working. I hadn’t been monitoring that page as it has been working fine for many months.

I checked the maps used on the directions page under the plugin’s “All Maps” menu option and they don’t show anything either. However, the Google Map Preview under “Edit Map” works ok and shows my marker. Is that any help?

Thanks,
Mike

Without digging into the code directly, my guess is that if you can disable the Fancybox.js script in your theme, and potentially the tc-scripts.js file as well, that it would then be cleared up. But I don’t know what all your theme is doing with those scripts. I’d recommend inquiring with the theme author because the script error definitely comes from the theme and not from our plugin — but that error is preventing our plugin from working correctly.

Let me know if you get more details from the theme author and we can go from there. Thanks!

Hi,

I’m not sure if this is any help, but I managed to get another maps plugin to work without changing anything else.

Cheers,
Mike