No me redirige a Redsys

Hola @paulaangelica2222,

Acabo de realizar una prueba. Cuando he apretado en ?Place order?, salta un error en el checkout, pero el tema es que no dice qué error es. Parece que hay algo mal configurado en el sitio, o falta alguna página por crear, o similar, pero es que ni mirando el código fuente se ve el error que es, solo sale el div del error.

?Podrías por favor pegar el informe del sistema a ver si veo algo? WooCommerce > Estado > bo′ton Informe del sistema.

No te respondo al WhatsApp ni al correo del formulario porque me ha llegado todo más o menos junto y ya seguimos por aquí.

Saludos

Hola José!

Sí, te contacté en varios medios para agilizar el proceso porque me es urgente jeje

Sí, claro, te lo adjunto:

` WordPress Environment

WordPress address (URL): https://naturtherapies.com
Site address (URL): https://naturtherapies.com
WC Version: 4.1.4
REST API Version: ? 1.0.7
WC Blocks Version: ? 2.5.16
Action Scheduler Version: ? 3.6.0
WC Admin Version: ? 1.1.4
Log Directory Writable: ?
WP Version: ? 5.4.16 – There is a newer version of WordPress available (6.5.5)
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: – Server Environment

Server Info: Apache
PHP Version: 7.3.33
PHP Post Max Size: 8 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.42-log
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 4.1.4
WC Database Prefix: CqxnP
Total Database Size: 18.69MB
Database Data Size: 16.09MB
Database Index Size: 2.60MB
CqxnPwoocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
CqxnPwoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPwoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
CqxnPwoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
CqxnPwoocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
CqxnPwoocommerce_order_itemmeta: Data: 0.14MB + Index: 0.13MB + Engine InnoDB
CqxnPwoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
CqxnPwoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPwoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
CqxnPwoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPwoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
CqxnPwoocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
CqxnPwoocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPwoocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
CqxnPactionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
CqxnPactionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
CqxnPactionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
CqxnPactionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPcommentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPcomments: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
CqxnPgive_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPgive_comments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
CqxnPgive_donationmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
CqxnPgive_donormeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPgive_donors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPgive_formmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPgive_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
CqxnPgive_migrations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
CqxnPgive_revenue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
CqxnPgive_sequential_ordering: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
CqxnPgive_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
CqxnPgive_subscriptionmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPgive_subscriptions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
CqxnPlayerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
CqxnPlayerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
CqxnPlinks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
CqxnPmailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
CqxnPmailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
CqxnPoptions: Data: 7.11MB + Index: 0.20MB + Engine InnoDB
CqxnPpostmeta: Data: 1.52MB + Index: 0.41MB + Engine InnoDB
CqxnPposts: Data: 5.48MB + Index: 0.25MB + Engine InnoDB
CqxnPrevslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
CqxnPrevslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
CqxnPrevslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
CqxnPrevslider_sliders: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
CqxnPrevslider_slides: Data: 0.22MB + Index: 0.00MB + Engine InnoDB
CqxnPrevslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
CqxnPtermmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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CqxnPterm_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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CqxnPusers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
CqxnPwc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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CqxnPwc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
CqxnPwc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPwc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPwc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPwc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
CqxnPwc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
CqxnPwc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
CqxnPwc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
CqxnPwc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
CqxnPwc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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CqxnPyoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 195
event_listing: 1
give_forms: 1
give_payment: 28
mep_events: 33
mep_events_attendees: 100
nav_menu_item: 22
page: 22
portfolio_page: 1
post: 4
product: 56
product_variation: 4
revision: 548
shop_order: 337
shop_order_refund: 1
testimonials: 21
tribe_events: 1
tribe_organizer: 1
wpcf7_contact_form: 1 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (22)

Alfred, the Assistant: by 1&1 IONOS – 5.5.0
LayerSlider WP: by Kreatura Media – 6.8.2
Bridge Core: by Qode Themes – 1.0.4
Contact Form 7: by Takayuki Miyoshi – 5.1.9
Duplicate Page: by mndpsingh287 – 4.5.2
Envato Market: by Envato – 2.0.10
Give – Donation Plugin: by GiveWP – 2.31.0
Jetpack by WordPress.com: by Automattic – 8.5.2
WPBakery Page Builder: by Michael M – WPBakery.com – 5.7
Event Manager and Tickets Selling Plugin for WooCommerce: by MagePeople Team – 3.9.9
Mailchimp for WooCommerce: by Mailchimp – 2.4.0 – Installed version not tested with active version of WooCommerce 4.1.4
Qode Instagram Widget: by Qode Themes – 2.0
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.3.2

Redsys WooCommerce: by Redsys – 3.0.1 – Installed version not tested with active version of WooCommerce 4.1.4
Slider Revolution: by ThemePunch – 5.4.8.3
WooCommerce Redsys Gateway Light: by José Conti – 6.1.2
WooCommerce Checkout Field Editor: by WooCommerce – 1.5.32 (update to version 1.7.15 is available)
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce Stripe Gateway: by WooCommerce – 4.3.3 – Installed version not tested with active version of WooCommerce 4.1.4
WooCommerce PayPal Payments: by WooCommerce – 2.2.0 (update to version 2.8.1 is available)
WooCommerce Shipping & Tax: by WooCommerce – 2.3.1
WooCommerce: by Automattic – 4.1.4 Inactive Plugins (2)

Akismet Anti-Spam: by Automattic – 4.1.5
WooPayments: by WooCommerce – 7.9.1 Must Use Plugins (1)

1&1 Product Subdomain: by 1&1 – 1.1.0 Settings

API Enabled: –
Force SSL: ?
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ? WC Pages

Shop base: #6 – /buy-tickets
Basket: #9 – /cart
Checkout: #16 – /checkout
My account: ? Page does not contain the shortcode.
Terms and conditions: #3 – /privacy-policy-2 Theme

Name: Bridge
Version: 18.0.6
Author URL: https://qodethemes.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ? Templates

Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: bridge/woocommerce/cart/cart-empty.php
bridge/woocommerce/cart/cart-shipping.php version 3.5.0 is out of date. The core version is 3.6.0
bridge/woocommerce/cart/cart-totals.php
bridge/woocommerce/cart/cart.php version 3.5.0 is out of date. The core version is 3.8.0
bridge/woocommerce/cart/shipping-calculator.php version 3.5.0 is out of date. The core version is 4.0.0
bridge/woocommerce/checkout/form-coupon.php
bridge/woocommerce/checkout/thankyou.php version 3.2.0 is out of date. The core version is 3.7.0
bridge/woocommerce/content-product.php version 3.4.0 is out of date. The core version is 3.6.0
bridge/woocommerce/content-single-product.php version 3.4.0 is out of date. The core version is 3.6.0
bridge/woocommerce/global/form-login.php version 3.3.0 is out of date. The core version is 3.6.0
bridge/woocommerce/global/quantity-input.php version 3.4.0 is out of date. The core version is 4.0.0
bridge/woocommerce/loop/add-to-cart.php
bridge/woocommerce/loop/loop-start.php
bridge/woocommerce/loop/pagination.php
bridge/woocommerce/loop/rating.php version 3.0.0 is out of date. The core version is 3.6.0
bridge/woocommerce/loop/result-count.php version 3.3.0 is out of date. The core version is 3.7.0
bridge/woocommerce/loop/sale-flash.php
bridge/woocommerce/myaccount/form-login.php version 3.5.0 is out of date. The core version is 4.1.0
bridge/woocommerce/myaccount/form-lost-password.php
bridge/woocommerce/myaccount/my-address.php
bridge/woocommerce/myaccount/my-orders.php
bridge/woocommerce/single-product/add-to-cart/external.php
bridge/woocommerce/single-product/add-to-cart/grouped.php version 3.4.0 is out of date. The core version is 4.0.0
bridge/woocommerce/single-product/add-to-cart/simple.php
bridge/woocommerce/single-product/add-to-cart/variable.php
bridge/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0
bridge/woocommerce/single-product/sale-flash.php
bridge/woocommerce/single-product/tabs/additional-information.php
bridge/woocommerce/single-product/tabs/description.php
bridge/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0
bridge/woocommerce/single-product/up-sells.php

Outdated Templates: ?

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WooCommerce PayPal Payments

Onboarded: –
Shop country code: GB
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: – Action Scheduler

Complete: 15
Oldest: 2024-07-12 01:29:53 +0000
Newest: 2024-07-15 21:00:18 +0000

Hola @paulaangelica2222,

En primer lugar, desactiva ?Redsys WooCommerce: by Redsys – 3.0.1?, creo que lo tienes activo. Esto puede traer muchos problemas al compartir ambos plugins el mismo ID y API.

En segundo lugar, creo que tienes una versión muy antigua de WooCommerce. Si no me equivoco tienes la 4.1.4 que es una versión con vulnerabilidades, de hecho tienes varios plugins con vulnerabilidades, como WPBakery Page Builder: by Michael M – WPBakery.com – 5.7. Deberías mirar de actualizar todo, pero si no sabes como hacerlo, busca ayuda de alguien.

De momento prueba a desactivar ?Redsys WooCommerce: by Redsys? y prueba a ver si funciona.

Saludos

Hola José!

Lo he desactivado porque, efectivamente, lo tenía activo y nada, sigue igual. Creo que lo mejor sería actualizarlo todo. Según tu experiencia, debería actualizar además la versión de WordPress, ?verdad? ?o solamente actualizando el WooCommerce es suficiente?

Mirando todo el informe, @paulaangelica2222, ten cuidado porque no es una instalación que sea apretar en actualizar y ya está.

Por lo que veo, tienes PHP 7.3, y creo que deberías estar como mínimo en PHP 7.4

Lo que deberías hacer es desactivar todos los plugins, actualizarlos todos, y actualizar el theme, porque probablemente también esté desactualizado. Luego actualizar WordPress y vas activando los plugins uno a uno. Pero repito, creo que deberías estar como mínimo en PHP 7.4

Pero antes de hacer nada. ve a WooCommerce > Estado > Registro

y ahí seleccionas en el desplegable un log que se llama fatal-errors de hoy, lo copias y lo pegas aquí. Y esto te lo solicito con la boca peque?a, porque creo que estará ahí y lo tendrás. Como te comento es una versión muy antigua y no recuerdo bien si ya tenía estos logs o no. Pégalo aquí antes de hacer nada, si es que lo tienes.

Y por favor, ten una copia de seguridad de todo antes de actualizar nada porque todo es muy antiguo, y si por desgracia sucede algo, que no pierdas nada.

Hola José,

Sí, la versión de PHP que tengo es 7.3.33

Es que claro, resulta que esta web realmente es de un amigo y se la gestionaba otra persona en su momento, y ahora soy yo la que está intentando echarle un cable y sí, hay muchísimas cosas por actualizar, ya no solo a nivel visual sino a nivel interno…

Te copio por aquí lo que me pides (creo que es esto):

fatal-errors-2024-06-17-9fad0b06fdde29d313bef71f4b6ae186.log

2024-06-17T15:37:53+00:00 CRITICAL Uncaught Error: Call to undefined function wp_is_block_theme() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/mage-eventpress/inc/template-prts/single-events.php:2 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/template-loader.php(106): include() #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-blog-header.php(19): require_once(‘/homepages/37/d…’) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/index.php(17): require(‘/homepages/37/d…’) #3 {main} thrown in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/mage-eventpress/inc/template-prts/single-events.php on line 2

Este veo que es el 17 de junio. ?No hay de ayer? @paulaangelica2222

Este parece que es un error porque el WordPress que utilizabas no soportaba el bloque.

Hola Jose,

Sí, te paso el de anoche:

fatal-errors-2024-07-15-9fad0b06fdde29d313bef71f4b6ae186.log

2024-07-15T00:03:55+00:00 CRITICAL Uncaught Error: Call to undefined function wp_is_block_theme() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/mage-eventpress/inc/template-prts/single-events.php:2 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/template-loader.php(106): include() #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-blog-header.php(19): require_once(‘/homepages/37/d…’) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/index.php(17): require(‘/homepages/37/d…’) #3 {main} thrown in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/mage-eventpress/inc/template-prts/single-events.php on line 2 2024-07-15T06:56:25+00:00 CRITICAL Uncaught Error: Call to undefined function wp_is_block_theme() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/mage-eventpress/inc/template-prts/single-events.php:2 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/template-loader.php(106): include() #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-blog-header.php(19): require_once(‘/homepages/37/d…’) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/index.php(17): require(‘/homepages/37/d…’) #3 {main} thrown in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/mage-eventpress/inc/template-prts/single-events.php on line 2 2024-07-15T15:45:56+00:00 CRITICAL Uncaught Error: Call to undefined function wp_is_block_theme() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/mage-eventpress/inc/template-prts/single-events.php:2 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/template-loader.php(106): include() #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-blog-header.php(19): require_once(‘/homepages/37/d…’) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/index.php(17): require(‘/homepages/37/d…’) #3 {main} thrown in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/mage-eventpress/inc/template-prts/single-events.php on line 2 2024-07-15T18:41:26+00:00 CRITICAL Uncaught Error: Call to undefined method Automattic\WooCommerce\Admin\Overrides\Order::get_shipping_phone() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php:1574 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/class-wp-hook.php(287): WC_Connect_Loader->get_shipping_or_billing_phone_from_order(Array, ‘shipping’, Object(Automattic\WooCommerce\Admin\Overrides\Order)) #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/class-wc-order.php(851): apply_filters(‘woocommerce_get…’, Array, ‘shipping’, Object(Automattic\WooCommerce\Admin\Overrides\Order)) #3 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/class-wc-order.php(919): WC_Order->get_address(‘shipping’) in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php on line 1574 2024-07-15T18:47:48+00:00 CRITICAL Uncaught Error: Call to undefined method WC_Order::get_shipping_phone() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php:1574 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/class-wp-hook.php(287): WC_Connect_Loader->get_shipping_or_billing_phone_from_order(Array, ‘shipping’, Object(WC_Order)) #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/class-wc-order.php(851): apply_filters(‘woocommerce_get…’, Array, ‘shipping’, Object(WC_Order)) #3 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/data-stores/class-wc-order-data-store-cpt.php(265): WC_Order->get_address(‘shipping’) #4 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugi in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php on line 1574 2024-07-15T18:50:24+00:00 CRITICAL Uncaught Error: Call to undefined method WC_Order::get_shipping_phone() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php:1574 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/class-wp-hook.php(287): WC_Connect_Loader->get_shipping_or_billing_phone_from_order(Array, ‘shipping’, Object(WC_Order)) #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/class-wc-order.php(851): apply_filters(‘woocommerce_get…’, Array, ‘shipping’, Object(WC_Order)) #3 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/data-stores/class-wc-order-data-store-cpt.php(265): WC_Order->get_address(‘shipping’) #4 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugi in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php on line 1574 2024-07-15T18:50:47+00:00 CRITICAL Uncaught Error: Call to undefined method WC_Order::get_shipping_phone() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php:1574 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/class-wp-hook.php(287): WC_Connect_Loader->get_shipping_or_billing_phone_from_order(Array, ‘shipping’, Object(WC_Order)) #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/class-wc-order.php(851): apply_filters(‘woocommerce_get…’, Array, ‘shipping’, Object(WC_Order)) #3 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/data-stores/class-wc-order-data-store-cpt.php(265): WC_Order->get_address(‘shipping’) #4 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugi in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php on line 1574 2024-07-15T18:52:52+00:00 CRITICAL Uncaught Error: Call to undefined method WC_Order::get_shipping_phone() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php:1574 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/class-wp-hook.php(287): WC_Connect_Loader->get_shipping_or_billing_phone_from_order(Array, ‘shipping’, Object(WC_Order)) #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/class-wc-order.php(851): apply_filters(‘woocommerce_get…’, Array, ‘shipping’, Object(WC_Order)) #3 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/data-stores/class-wc-order-data-store-cpt.php(265): WC_Order->get_address(‘shipping’) #4 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugi in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php on line 1574 2024-07-15T18:54:14+00:00 CRITICAL Uncaught Error: Call to undefined method WC_Order::get_shipping_phone() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php:1574 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/class-wp-hook.php(287): WC_Connect_Loader->get_shipping_or_billing_phone_from_order(Array, ‘shipping’, Object(WC_Order)) #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/class-wc-order.php(851): apply_filters(‘woocommerce_get…’, Array, ‘shipping’, Object(WC_Order)) #3 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/data-stores/class-wc-order-data-store-cpt.php(265): WC_Order->get_address(‘shipping’) #4 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugi in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php on line 1574 2024-07-15T19:07:25+00:00 CRITICAL Uncaught Error: Call to undefined method WC_Order::get_shipping_phone() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php:1574 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/class-wp-hook.php(287): WC_Connect_Loader->get_shipping_or_billing_phone_from_order(Array, ‘shipping’, Object(WC_Order)) #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/class-wc-order.php(851): apply_filters(‘woocommerce_get…’, Array, ‘shipping’, Object(WC_Order)) #3 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/data-stores/class-wc-order-data-store-cpt.php(265): WC_Order->get_address(‘shipping’) #4 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugi in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php on line 1574 2024-07-15T20:58:25+00:00 CRITICAL Uncaught Error: Call to undefined method WC_Order::get_shipping_phone() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php:1574 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/class-wp-hook.php(287): WC_Connect_Loader->get_shipping_or_billing_phone_from_order(Array, ‘shipping’, Object(WC_Order)) #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/class-wc-order.php(851): apply_filters(‘woocommerce_get…’, Array, ‘shipping’, Object(WC_Order)) #3 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/data-stores/class-wc-order-data-store-cpt.php(265): WC_Order->get_address(‘shipping’) #4 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugi in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php on line 1574 2024-07-15T21:21:53+00:00 CRITICAL Uncaught Error: Call to undefined method WC_Order::get_shipping_phone() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php:1574 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/class-wp-hook.php(287): WC_Connect_Loader->get_shipping_or_billing_phone_from_order(Array, ‘shipping’, Object(WC_Order)) #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/plugin.php(206): WP_Hook->apply_filters(Array, Array) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/class-wc-order.php(851): apply_filters(‘woocommerce_get…’, Array, ‘shipping’, Object(WC_Order)) #3 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce/includes/data-stores/class-wc-order-data-store-cpt.php(265): WC_Order->get_address(‘shipping’) #4 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugi in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/woocommerce-services/woocommerce-services.php on line 1574

Y también el de esta ma?ana a las 11:51hs:

fatal-errors-2024-07-16-9fad0b06fdde29d313bef71f4b6ae186.log

2024-07-16T11:03:47+00:00 CRITICAL Uncaught Error: Call to undefined function wp_is_block_theme() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/mage-eventpress/inc/template-prts/single-events.php:2 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/template-loader.php(106): include() #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-blog-header.php(19): require_once(‘/homepages/37/d…’) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/index.php(17): require(‘/homepages/37/d…’) #3 {main} thrown in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/mage-eventpress/inc/template-prts/single-events.php on line 2 2024-07-16T11:51:22+00:00 CRITICAL Uncaught Error: Call to undefined function wp_is_block_theme() in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/mage-eventpress/inc/template-prts/single-events.php:2 Stack trace: #0 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-includes/template-loader.php(106): include() #1 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-blog-header.php(19): require_once(‘/homepages/37/d…’) #2 /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/index.php(17): require(‘/homepages/37/d…’) #3 {main} thrown in /homepages/37/d222452776/htdocs/clickandbuilds/naturtherapies/wp-content/plugins/mage-eventpress/inc/template-prts/single-events.php on line 2

Hola Jose!

?Pudiste echarle un vistazo?

Gracias!

Hola @paulaangelica2222,

Hay un problema en esta instalación, pero no se decirte exactamente el qué. Es posible que si lo actualizas todo se solucione, pero actualizando todo a la última versión, y si hay plugins instalados que están avandonados y no tienen actualizaciones, desactivándolos para estar seguros que no están causando probelmas.

Tensmos como mínimo a mage-eventpress creando errores fatales constantmente por cosas que no encuentra en WordPress, ya que wp_is_block_theme() es una función propia de WP y es lo que está causando errores constantemente.

woocommerce-services está causando errores porque intenta utilizar métodos de WooCommerce que no existen, seguramente es que Woo es muy antiguo, y woocommerce-services está más actualizado e intenta utilizar cosas que aun no están en la versión que hay, y podría seguir con lo que has pegado.

Mi opinión es que la solución a todo esto es actualizar absolutamente todo, pero deberás realizar una copia de seguridad antes por si las moscas.

• 1.- Realia una copia de seguridad.
• 2.- Desactiva todos los plugins
• 3.- Cambia el theme a uno estandar de WordPress.
• 4.- Actualiza WordPress
• 5.- Actualiza los plugins
• 6.- Actualiza los themes.
• 7.- Ve activando los plugins uno a uno, debes estar atenta a si alguno causa problemas. ve activando hasta que estén todos activos. Cuidado con las dependecias, es decir, no actives plugins que necesitan Woo si no lo has activado antes.
• 8.- Vuelve a poner el theme que había activo.

Una vez finalices pruebas todo bien.

Mientras escribías, @paulaangelica2222, yo estaba redactando la respuesta ??

Hola José!!

Te escribí por whatsapp haciéndote una propuesta con respecto a la solución de este problema.. ?te llegó? ?pudiste echarle un vistazo? si quieres, hablamos por ahí o, si lo prefieres, te dejo mi correo y conversamos mejor: [email protected]

Quedo a la espera de tu respuesta.

Gracias!