No more e-mail notifications

Hello @chuchuju and thanks for reaching out to us!
When was the last time that you did receive an email notification from Wordfence? Have you received any emails since installing the WP Mail SMTP plugin?

The first thing we can try is to open up the email alerts section (All Options > Wordfence Global Options > Email Alert Preferences). Look for the checkbox that says “Alert me when someone with administrator access signs in”. If this option is checked and the box located under it (Only alert me when that administrator signs in from a new device or location) is checked, you might not be receiving any notification emails for when an admin logs in.

If that doesn’t resolve your issue then send a diagnostic report to wftest @ wordfence . com . You can find the diagnostic tool at the top of the Wordfence Tools > Diagnostics page. Make sure to add your forum username in the subject line. If you could also try Wordfence Tools > Diagnostics > Other Tests and attempt to send yourself an email from both “Send a test email” and “Send a test activity report”. You can share your results in this post.

Let me know how this works for you or when you have sent a diagnostic report over.

Hello, thank you very much for your reply !
I don’t know when was the last time I received an email notification but I noted it not much time after I forced WP Mail SMTP plugin to pass over plugins to send e mails. (I use WP Mail SMTP plugin since a long time but I had to force it to send mails because of a booking plugin that didn’t work without fill this option).
Yesterday, I received a mail from Wordfence plugin (from my website) “problems found : plugins need an upgrade”. This is the only mail I received from Wordfence plugin since I changed the option in WP Mail SMTP. (I have the same problem with an other security plugin)

The option “Only alert me when that administrator signs in from a new device or location” is not checked.

I sent a test e mail and it worked. And I sent an activity report email and it worked too.

I sent an Email Diagnostic Report to wftest @ wordfence.

Thank you so much !

Hello again @chuchuju

If the test emails are working, that means that Wordfence is still sending the alerts via your website’s normal mail server. Something else we can try here that I have seen work is to uncheck all the email alert options and save the settings. Then go back in and select which alerts you would like and save it again. Sometimes this just resets the alerts.

Another setting to double-check is within Wordfence Dashboard > Global Settings > General Wordfence Options. Make sure the “Where to Email Alerts” section has the correct email address listed.

Let me know if any of this help!

Thanks!

Hello and thank you for your reply,
unfortunatly it didn’t work. I tryed what you said.
Something strange is that I receive email notifications “problems found” when a plugin needs an update. But that is the only one I receive.

Hello @chuchuju

Can you send me a screenshot of your email alerts preferences on Wordfence and also a diagnostic report. Can you send them both to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

Thanks!

Hello,
I sent 2 emails. One with the screenshot you asked and the other “send report by email”.
Thank you !

@chuchuju

Can you check your Spam folders just to see if the other emails are ending up there?

Since some emails are passing through the WP Mail SMTP and some are not. I am thinking the issue is residing on their end. You might have to check with their support for some more help. As I mentioned before, Wordfence uses the default mail on the website to send out.

Let me know if this helps!

Thanks!