No more support?

  • Resolved Jeremy

    (@hidohebhi)


    9 years, 9 months ago

    Has anyone been able to get support for this plugin lately? We bought the pro version and have submitted tickets for a major issue, but it’s been over a week and we haven’t heard anything.

    No judgment – people get behind or go on vacation – but I’m just wondering if it’s still being supported?

    https://www.ads-software.com/plugins/easyrecipe/

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  • I wrote to his wife and told me that her husband suffered a heart attack and were looking for someone to support
    But he did not tell me or dates or anything
    I have five tickets open from two months

    Has anyone received any news from him? I have had serious problems with the EasyRecipePlus plug-in and it has caused severe damage to my website. Major damage! I guess I will need to contact bank to get back charge and go to a competing.

    I’m sorry he had a heart attack and feel for him on a personal level. But it really is not professional (or kind) to keep promoting the plug-in and entice new people to download a plug-in which is causing SEVERE damage and heart ache. I’ve lost a couple days of work because of their inability to put a notice up on the website and stop selling this product!

    Anyone else have any news?

    Thanks

    Plugin Author Jayce53

    (@jayce53)

    We got overwhelmed by support there for a while and that coincided with a forced couple of weeks off. We’ve now put on a full time support person so support responses should be more timely from now.

Viewing 3 replies - 1 through 3 (of 3 total)
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