No new data

  • Resolved roadventure

    (@roadventure)


    4 years, 5 months ago

    After installing the plugin everything seems to work fine, but since a few days i don’t get new data. Everything remains same as no one visited the site. I don’t have any clue why, becaus nothing changed. What can i do?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @roadventure

    I have checked your website and the tracking code appears to be working fine. However, there are multiple UA tracking codes on the site, make sure you insert the correct one only.

    Analytify provides the option to add the tracking code, use that option instead of inserting code by yoursef. Also, do make sure that you have selected the correct Google Analytics “Profile for dashboard”

    If you still face any issue contact us at our support channel:
    https://analytify.io/support/ and provide the site’s diagnostic information.
    https://nimb.ws/h5ZX8r

    Cheers!

    Thread Starter roadventure

    (@roadventure)

    Hm, that’s interesting because i never inserted any code by hand. How can i find out and / or remove them? How many do you talk about when saying “multiple”?

    I saw that one member was logged in with another google analytics account. I tried something could you maybe recheck?

    Kind regards and thank you for your help.

    I found two UA tracking codes on your website.
    You can clear the site cache, sometimes cache plugins are also caching the tracking codes inserted.

    Do make sure that you have selected the right Google Analytics “Profile for dashboard” to view correct stats in dashboard.

Viewing 3 replies - 1 through 3 (of 3 total)
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