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  • Resolved JulesFurness

    (@julesfurness)


    5 years, 10 months ago

    Hi, I have just set up a WP form but when testing it, I submit the form and don’t get an email to tell me someone has submitted the form?

    I added my email address to the “send to email” and “from email” sections in notifications. What am I doing wrong?

    I’ve checked the spam inbox too.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Ethan Choi

    (@ethanchoi)

    Hi julesfurness,

    I’m sorry to hear that you’re having issues with email delivery. The issue is likely due to strict email spam prevention settings that is wrongly detecting the notification emails as spam.

    To resolve email delivery issue, you could configure a SMTP plugin on your site so emails are sent as authenticated. We have a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps ??

Viewing 1 replies (of 1 total)
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