No notifications are sent when confirming reservation with the package add-on

  • Resolved aaroon10

    (@aaroon10)


    8 months, 3 weeks ago

    I have purchased the add-on to be able to create packages with my services, but it fails to send emails. When a user purchases a package, if they receive a confirmation email, but once they have purchased the package, and select the date and time for the service, the email with the service information does not arrive (and I need it to arrive). However, if the user only purchases a service, or I manage the date and time of the service in a package from the WordPress panel, the confirmation email arrives. So I don’t know if there is some configuration that I need to do, or that the email sending cannot occur directly (in the record that Bookly has it does not appear that it has been sent either).

    The page I need help with: [log in to see the link]

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  • Plugin Support booklysupport

    (@booklysupport)

    Hello. Thanks for your feedback. We couldn’t reproduce the reported behavior on our end. Please create a support ticket here and we’ll have a closer look at your settings.

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