No notifications nor confirmations

  • Resolved japlaxco

    (@sbdutcher)


    6 months, 2 weeks ago

    I have searched the forum discussions and implemented many suggestions with no resolution.

    I’ve read
    Testing Forms Before Launching
    Troubleshooting Form Notification Emails

    My “from” email matches my domain name.
    I set up Brevo as SMTP. When I test via Brevo, the email comes to my inbox.
    I’ve deactivated all plugins and used a WP 20xx theme. (I’ve since reactivated because they weren’t the problem)
    For the confirmation, I’ve tried all 3 options (message, show page, go to URL)

    When I hit submit, I get the “sending” text but then literally nothing: no confirmation regardless of which option I use and no notification.

    I’m not sure what else to do.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @sbdutcher,

    Thanks for reaching out!

    It looks like you’ve marked this post as resolved.

    Looking at your form on https://sandboxbook.com/or/, you’re using the paid version of WPForms.

    If the issue with Brevo comes up again and you have an active license subscription with us, could you please submit a support ticket through the WPForms account dashboard?

    From there, our support team will be able to take a closer look at your request.

    Thanks!

Viewing 1 replies (of 1 total)
  • The topic ‘No notifications nor confirmations’ is closed to new replies.