No option to add/change social icons on main menu

  • Hi,

    Please can someone help me urgently? I’ve read the documentation and think Cenote seems to have an error on the social icons.

    I’m in customise theme/theme options/social. There are supposed to be options to drag and edit, such as Facebook and Instagram etc, but the area has nothing other than
    ‘Add Social Profile
    Drag & Drop items to re-arrange the order’

    and

    ‘add new social profile’

    There should be a list of options ready to insert, but there isn’t so when I click on ‘add new social profile’ it takes me to the homepage!

    Currently the website shows the FB and Twitter icons next to my menu and there is absolutely no way to remove them or edit them.

    The site is live and looks awful having social icons that link to the homepage. She doesn’t even have a Twitter.

    I’ve linked all the correct socials in the footer, so that part works, it’s just the menu at the top.

    Please can someone urgently help me ??

    Thanks in advance,

    Kimberley

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @shireenasm

    You have to click on the dropdown option on the Social Profile to display the options of changing the name, adding the link, and removing the profile altogether. You can see this screenshot for more reference: https://prnt.sc/ungo1v

    Let me know if this helps! ??

    Regards,
    ThemeGrill

    Thread Starter shireenasm

    (@shireenasm)

    Hi ThemeGrill,

    Thanks for your quick response via email, I really appreciate it.

    But there aren’t any drop downs, there are so socials listed at all under that section. It says drag and drop but there isn’t anything to drag or drop. When I click on ‘add new social profile’ it just takes me back to the main menu customisation menu.

    Here’s a screen shot – https://snipboard.io/0nTlhX.jpg

    It works fine in the footer widget menu – there are loads of boxes for me to type in the links – but not in the customise theme/theme options/social section.

    I have read the document and my options don’t look the same as the screen shots shown.

    Can you please help at all?

    Thanks and have a great weekend,

    Kimberley

    Your email
    (Hi @shireenasm

    You have to click on the dropdown option on the Social Profile to display the options of changing the name, adding the link, and removing the profile altogether. You can see this screenshot for more reference: https://prnt.sc/ungo1v

    Let me know if this helps! ??

    Regards,
    ThemeGrill)

    Thread Starter shireenasm

    (@shireenasm)

    Hi ThemeGrill,

    Thanks for your quick response via email, I really appreciate it.

    But there aren’t any drop downs, there are so socials listed at all under that section. It says drag and drop but there isn’t anything to drag or drop. When I click on ‘add new social profile’ it just takes me back to the main menu customisation menu.

    Here’s a screen shot – https://snipboard.io/0nTlhX.jpg

    It works fine in the footer widget menu – there are loads of boxes for me to type in the links – but not in the customise theme/theme options/social section.

    I have read the document and my options don’t look the same as the screen shots shown.

    Can you please help at all?

    Thanks and have a great weekend,

    Kimberley

    Hi @shireenasm

    I believe you posted your query in the Chat support as well. Let me know if you got help regarding this or if you’re still facing this issue. ??

    Regards,
    ThemeGrill

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘No option to add/change social icons on main menu’ is closed to new replies.