• Resolved 7thcircle

    (@7thcircle)


    With the latest version I can no longer reset a user’s 2FA or edit mine from the profile page. I have also lost access to the front end page.

Viewing 9 replies - 1 through 9 (of 9 total)
  • yes that happened to me too
    and when opened plugin setting I found this message without any settings
    These settings have been disabled by your site administrator, please contact them for further assistance.

    when I downgrade to the previous version it works again

    so please advise

    I was just about to open a thread on the same issue. The frontend settings page is… blank? There are no settings. I’ve even tried the most basic 2021 theme website and still nothing. Do I need to input a shortcode or something?

    Plugin Contributor robertabela

    (@robert681)

    Hello @7thcircle

    Thank you for using our plugin.

    I am sorry to read about your issue. Can any of you please share some screenshots that can help us better understand the issue? If possible, please also share more information about your setup so we can better understand the issue.

    Please do not share any sensitive technical / setup details on this forum. If need be send us the details over email at [email protected].

    @makmerghen and @howdy_mcgee if you are experiencing the same issue, please send us an email as well.

    We look forward to hearing from you.

    Hello @robert681

    I’ve sent an email out with screenshots of my plugin settings, a description of my setup, and what the pages look like when viewed by a subscriber.

    @robert681 also I sent an email with screenshots of setting page (the empty one)
    regards

    Thread Starter 7thcircle

    (@7thcircle)

    This issue ties in with the policy settings not being available. Once the policy settings are available and I resave the settings everything works.

    FYI… https://www.ads-software.com/support/topic/these-settings-have-been-disabled-by-your-site-administrator-2/#post-15163572 has the fix

    • This reply was modified 2 years, 11 months ago by 7thcircle.
    Plugin Contributor robertabela

    (@robert681)

    Thank you for the cooperation and update @7thcircle @makmerghen and @howdy_mcgee

    I am glad to hear [the solution](https://www.ads-software.com/support/topic/these-settings-have-been-disabled-by-your-site-administrator-2/#post-15163572) works. Should you have any other questions, please do not hesitate to ask.

    Have a great day and thank you for using our plugin.

    @robert681

    I think the core issue is that the process for setting up a front-end page is a bit flawed. Here’s how I go through the installation process:

    1) Activate the plugin, go through the wizard.

    2) Navigate to WP 2FA > 2FA Policies.

    3) Click the “Frontend 2FA settings page” radio button.

    At step 3, the “Frontend 2FA settings page URL” settings become available for the user, but the inputs are empty. If the users save the settings here, they get the following error:

    You must provide a new page slug.

    The error led me to believe I needed to create a 2FA page manually and supply the input with a page slug. It’s not apparent to the user that they also need to add the [wp-2fa-setup-form] shortcode to the page. Maybe that needs to be added to the section description.

    If I enter junk into the input box, save it, clear it out, save it again, THEN the page gets generated and set.

    Plugin Contributor robertabela

    (@robert681)

    Hello @howdy_mcgee

    Thank you very much for taking the time to explain this. Indeed, I can see that we can make that a bit more user-friendly.

    I’ve already taken a note of this. Should there be anything else, please do not hesitate to ask.

    Thank you again for using our plugin and please do not forget to rate the plugin. These ratings really help the plugin and us.

    Have a great day.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘No option to edit 2FA on profile page or frontend’ is closed to new replies.