no option to retry payment

  • Resolved echobrin

    (@echobrin)


    10 months, 2 weeks ago

    If someone registers but doesn’t complete payment, the subscription is stuck in pending status and I don’t see any link on either the registration form or account form to allow them to retry or complete the payment.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support madalinaruzsa

    (@madalinaruzsa)

    Hi @echobrin,

    I will need some screenshots from you.

    1. Please go to WordPress Dashboard-> Plugins-> Installed Plugins-> and send a screenshot with everything you have installed related to PMS.
    2. Could you please go to the Dashboard -> Paid Member Subscriptions -> Payments page, hover your mouse cursor over one of the pending payments, and click the Edit Payment link that appears? Once you are on the Edit Payment page please take a screenshot of the Payment Logs and send it to me. You can see here: https://www.cozmoslabs.com/docs/paid-member-subscriptions/member-payments/#Payment_Logs an example of how the Payment Logs should look.
    3. For the user for whom you’re sending me the screenshot from step 2, could you please send me a screenshot of the ‘My Account’ page?
    Thread Starter echobrin

    (@echobrin)

    Thanks for your reply. I figured out what I did. Apparently at some point in the past I hid that option with CSS. I undid that and it’s working fine now.

Viewing 2 replies - 1 through 2 (of 2 total)
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