No option to select Simple Product or Variable Product

Hi Hilton!

Can you send screenshots of the product settings and the issue you’re seeing? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this thread. It works with Chrome, Firefox, Safari, and Edge.

Also, could you copy and paste your site’s system status report into this thread? You can get it from your dashboard by going to WooCommerce—> Status.

Looking forward to hearing from you!

https://snipboard.io/0Ixoy8.jpg

### WordPress Environment ###

WordPress address (URL): https://littleslipper.co.za
Site address (URL): https://littleslipper.co.za
WC Version: 4.5.2
REST API Version: ? 4.5.2
WC Blocks Version: ? 3.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.5.0
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_ZA
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.33-1+0~20200807.47+debian9~1.gbpcb3068
PHP Post Max Size: 64 MB
PHP Time Limit: 90
PHP Max Input Vars: 3500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.46-MariaDB-1~stretch
Max Upload Size: 64 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.2
WC Database Prefix: wpgt_
Total Database Size: 70.81MB
Database Data Size: 50.63MB
Database Index Size: 20.18MB
wpgt_woocommerce_sessions: Data: 0.14MB + Index: 0.00MB + Engine MyISAM
wpgt_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpgt_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_woocommerce_order_items: Data: 0.64MB + Index: 0.30MB + Engine MyISAM
wpgt_woocommerce_order_itemmeta: Data: 4.38MB + Index: 3.00MB + Engine MyISAM
wpgt_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_actionscheduler_actions: Data: 1.52MB + Index: 0.88MB + Engine InnoDB
wpgt_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgt_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgt_actionscheduler_logs: Data: 1.52MB + Index: 0.63MB + Engine InnoDB
wpgt_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_comments: Data: 2.06MB + Index: 0.90MB + Engine MyISAM
wpgt_db7_forms: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wpgt_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_micro_revisions: Data: 0.71MB + Index: 0.00MB + Engine MyISAM
wpgt_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgt_options: Data: 7.37MB + Index: 0.17MB + Engine MyISAM
wpgt_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgt_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgt_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgt_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgt_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgt_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgt_postmeta: Data: 12.63MB + Index: 3.81MB + Engine MyISAM
wpgt_posts: Data: 3.81MB + Index: 0.69MB + Engine MyISAM
wpgt_s2w_error_product_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgt_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgt_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_termmeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpgt_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpgt_term_relationships: Data: 0.13MB + Index: 0.28MB + Engine MyISAM
wpgt_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpgt_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgt_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpgt_usermeta: Data: 9.25MB + Index: 5.21MB + Engine MyISAM
wpgt_users: Data: 0.88MB + Index: 0.65MB + Engine MyISAM
wpgt_wc_admin_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_wc_customer_lookup: Data: 0.13MB + Index: 0.10MB + Engine MyISAM
wpgt_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_wc_order_product_lookup: Data: 0.82MB + Index: 0.73MB + Engine MyISAM
wpgt_wc_order_stats: Data: 0.13MB + Index: 0.09MB + Engine MyISAM
wpgt_wc_order_tax_lookup: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wpgt_wc_product_meta_lookup: Data: 0.56MB + Index: 0.80MB + Engine MyISAM
wpgt_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpgt_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpgt_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpgt_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpgt_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpgt_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpgt_xc_woo_cloud_print_logs: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpgt_yith_wcwl: Data: 0.75MB + Index: 0.40MB + Engine MyISAM
wpgt_yith_wcwl_lists: Data: 1.16MB + Index: 1.21MB + Engine MyISAM

### Post Type Counts ###

acf-field: 1
acf-field-group: 1
attachment: 745
blocks: 1
custom_css: 3
dflip: 1
elementor_library: 1
jet-smart-filters: 3
kt_size_chart: 5
nav_menu_item: 74
oceanwp_library: 3
page: 18
post: 4
product: 291
product_variation: 907
revision: 468
shop_order: 1857
shop_order_refund: 16
wpcf7_contact_form: 2
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

3D FlipBook : Dflip Lite: by DearHive – 1.7.3.8
Adminimize: by Frank Bültge – 1.11.7
Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 3.0.4 – Installed version not tested with active version of WooCommerce 4.5.2
Classic Editor: by WordPress Contributors – 1.6
Code Snippets: by Code Snippets Pro – 2.14.0
Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: by SeedProd – 5.1.3
Contact Form 7: by Takayuki Miyoshi – 5.2.2
Contact Form CFDB7: by Arshid – 1.2.5
Font Awesome: by Font Awesome – 4.0.0-rc20
Pargo Shipping: by Pargo – 2.4.4
Product Visibility by User Role for WooCommerce Pro: by WP Wham – 1.4.1 – Installed version not tested with active version of WooCommerce 4.5.2
Reamaze Helpdesk for WordPress: by The Reamaze Team – 1.2.0
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.7.3
User Role Editor: by Vladimir Garagulya – 4.56.1
WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.3.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Admin: by WooCommerce – 1.5.0 – Installed version not tested with active version of WooCommerce 4.5.2
Booster for WooCommerce: by Pluggabl LLC – 5.3.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce PayFast Gateway: by WooCommerce – 1.4.15 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2
WooSidebars: by WooCommerce – 1.4.5
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.4

Woocommerce Google Cloud Print: by Xperts Club – 2.8
YITH WooCommerce Wishlist: by YITH – 3.0.14

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: ZAR (R)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #264 - /shop/
Basket: #265 - /cart/
Checkout: #266 - /checkout/
My account: #17 - /my-account/
Terms and conditions: #2236 - /terms-of-service/

### Theme ###

Name: Little Slipper
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.12.2
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

### Action Scheduler ###

Canceled: 1
Oldest: 2020-09-28 14:19:53 +0200
Newest: 2020-09-28 14:19:53 +0200

Complete: 2,730
Oldest: 2020-08-29 09:24:55 +0200
Newest: 2020-09-29 08:29:16 +0200

Pending: 1
Oldest: 2020-09-29 09:29:16 +0200
Newest: 2020-09-29 09:29:16 +0200

Thanks very much for that extra info.

Was it a WordPress update to 5.5 that you ran?

There were some Javascript changes that came with WordPress 5.5 and not all plugins have updated accordingly yet. Your problems sound like they might be caused by errors in Javascript. Please try if the following plugin helps you in the meantime (before other plugins update): https://www.ads-software.com/plugins/enable-jquery-migrate-helper/

At a glance, it looks like most of your plugins are up to date, except one or two I can see:

— Product Visibility by User Role for WooCommerce Pro – latest is 1.6.2 currently so this can be updated
— Reamaze Helpdesk may not be compatible with the latest version of WP.

Make sure you take a backup before updating, or use a staging site to update before pushing to live.

Otherwise, would you be able to run through the conflict testing steps here? (https://docs.woocommerce.com/document/how-to-test-for-conflicts/)? If this can be done, it can help narrow down the issue. We’d always suggest doing this in a test site or staging copy rather than on your live site, and taking a backup first.

This way, you may be able to see which plugin may be interfering with this function. I see you’ve got a couple of plugins which act upon product types, user role permissions, the visibility of admin options and post taxonomies so it’s possible one of those may be the cause.

Hi @hiltonbennett –

Since we haven’t heard back from you and this thread has been inactive for a bit, I’m going to mark it as Resolved now. Please feel free to open a new one if you have any further questions.

Cheers!