No options to complete order on review order page

  • Your plugin has worked very well for the most part for a long time. Recently with an update the complete order button no longer displays on the review-order page when you’re returned by PayPal to the website. It also does not update the total when you change shipping options. Is this a plugin issue or website issue?

Viewing 15 replies - 1 through 15 (of 22 total)
  • Plugin Contributor angelleye

    (@angelleye)

    Which version are you currently running on? That sounds like something we had reported in the initial 1.4.0 but we got it fixed with 1.4.x updates.

    Thread Starter tougetuning

    (@tougetuning)

    1.4.4 is what’s showing now

    Plugin Contributor angelleye

    (@angelleye)

    Did you make sure to clear out any caching / CDN services after applying the update?

    Plugin Contributor angelleye

    (@angelleye)

    It sounds like you have a jQuery conflict happening on your site. Are you familiar with Firebug / Chrome Console? You could use that to check for jQuery errors loading the page.

    The fact that the shipping isn’t updating when you change options tells me there’s a conflict because that’s triggered by jQuery.

    Thread Starter tougetuning

    (@tougetuning)

    Thanks, it appears to be working now however I am getting some errors for customer orders.

    PayPal SetExpressCheckout API call failed
    Detailed Error Message: The field Shipping Address1 is required
    Short Error Message: Shipping Address1 Empty
    Error Code: 10727
    Error Severity Code: Error

    Plugin Contributor angelleye

    (@angelleye)

    Please update manually to the release branch on GitHub and let me know if that helps. I believe we have resolved this issue there, and it will be included in the 1.4.5 update coming soon, but you can grab it early with that link.

    Thread Starter tougetuning

    (@tougetuning)

    So it appears this is being caused when someone doesn’t have an account on the website and as such no address information is being passed along. I will try the release branch, manual update is replacing files?

    Plugin Contributor angelleye

    (@angelleye)

    I’m sorry for the delay responding. Yes, manually update and replace the existing plugin files. Then clear any caching / CDN tools you might have in place and see if that helps. Thanks!

    Thread Starter tougetuning

    (@tougetuning)

    Our Dev updated it but we’re now having issues with direct payments going directly to on-hold or being duplicated.

    Plugin Contributor angelleye

    (@angelleye)

    Hmmm…okay. Are you referring to Payments Pro or REST Credit Cards or what exactly?

    Thread Starter tougetuning

    (@tougetuning)

    PayPal Website Payments Pro (DoDirectPayment)

    Thread Starter tougetuning

    (@tougetuning)

    We’ve rolled back to the original plugin and i’m testing it currently.

    Logged in
    Direct – Good
    Express Checkout – Good

    Logged Out
    Direct – Good
    Express Checkout – Returns to Cart after choosing address and payment method

    Plugin Contributor angelleye

    (@angelleye)

    So you’re on the current release of 1.4.4 as provided on the WP directory?

    Plugin Contributor angelleye

    (@angelleye)

    Can you provide that same outline of your experience on our current release branch? Please grab a fresh copy of the release branch prior to running that. Thanks!

    Thread Starter tougetuning

    (@tougetuning)

    Yes 1.4.4 is what I have right now. We had significant issues with the last version you linked to above.

Viewing 15 replies - 1 through 15 (of 22 total)
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