No Payment Button on Checkout Page
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Hello,
Hoping someone can help with this.
https://snipboard.io/DyHSM4.jpg
I have the api settings configured between stripe an woocommerce. I do not see a button to make payment on the checkout page of my website.
1. I tried deactivating all plugins except woocommerce and stripe, that didn’t help
2. I switched theme to storefront, that didn’t help either (so switched it back to astra)Any pointers how to get this fixed?
Thank you.The page I need help with: [log in to see the link]
Viewing 4 replies - 1 through 4 (of 4 total)
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I checked your checkout page and definitely find the pay button missing. This definitely looks like a conflict. But since you have tested for conflicts, could you verify if you have completed all the steps for a conflict test against this doc.
If you have completed all the tests, could you share with us your site status report(WooCommerce > Status > System Status > Click – Get system report)
Look forward to your reply at your earliest.
Here you go, thank you.
### WordPress Environment ### WordPress address (URL): https://www.premiumcarguy.com Site address (URL): https://www.premiumcarguy.com WC Version: 5.5.2 REST API Version: ? 5.5.2 WC Blocks Version: ? 5.3.3 Action Scheduler Version: ? 3.2.1 WC Admin Version: ? 2.4.4 Log Directory Writable: ? WP Version: 5.8 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.21 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1k-fips SUHOSIN Installed: – MySQL Version: 5.7.32-35-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 5.5.2 WC Database Prefix: ydp_ Total Database Size: 36.07MB Database Data Size: 28.94MB Database Index Size: 7.13MB ydp_woocommerce_sessions: Data: 2.02MB + Index: 0.02MB + Engine InnoDB ydp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ydp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB ydp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ydp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB ydp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ydp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ydp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ydp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ydp_actionscheduler_actions: Data: 1.44MB + Index: 1.23MB + Engine InnoDB ydp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ydp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ydp_actionscheduler_logs: Data: 1.52MB + Index: 0.48MB + Engine InnoDB ydp_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ydp_ce4wp_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ydp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB ydp_csshero4: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ydp_gdpr_cc_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ydp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB 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ydp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ydp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ydp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB ydp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ydp_wacv_abandoned_cart_record: Data: 0.06MB + Index: 0.00MB + Engine InnoDB ydp_wacv_cart_log: Data: 0.05MB + Index: 0.00MB + Engine InnoDB ydp_wacv_email_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ydp_wacv_guest_info_record: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ydp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB ydp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ydp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ydp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB ydp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ydp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_wc_product_meta_lookup: Data: 0.09MB + Index: 0.13MB + Engine InnoDB ydp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ydp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ydp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ydp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ydp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB ydp_yoast_indexable: Data: 1.38MB + Index: 0.45MB + Engine InnoDB ydp_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.14MB + Engine InnoDB ydp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ydp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_yoast_prominent_words: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ydp_yoast_seo_links: Data: 0.09MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 725 custom_css: 1 customize_changeset: 1 e-landing-page: 1 elementor_library: 5 nav_menu_item: 11 oembed_cache: 8 page: 14 post: 4 product: 25 product_variation: 512 revision: 207 seedprod: 1 shop_coupon: 5 shop_order: 7 shop_order_refund: 1 wacv_email_template: 3 wp_block: 2 wpforms: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (13) ### Admin Menu Editor: by Janis Elsts – 1.9.10 CSS Hero: by The CSS Hero Team – 4.20 Elementor: by Elementor.com – 3.3.1 Elementor Header & Footer Builder: by Brainstorm Force Nikhil Chavan – 1.6.3 Jetpack: by Automattic – 9.9.1 Gutenberg Blocks and Template Library by Otter: by ThemeIsle – 1.6.9 Stripe For WooCommerce: by Payment Plugins [email protected] – 3.3.6 WooCommerce Stripe Gateway: by WooCommerce – 5.3.0 Sendinblue - WooCommerce Email Marketing: by Sendinblue – 2.0.28 WooCommerce Shipping & Tax: by WooCommerce – 1.25.17 WooCommerce: by Automattic – 5.5.2 Yoast SEO Premium: by Team Yoast – 15.5 Smush Pro: by WPMU DEV – 3.8.3 ### Inactive Plugins (9) ### EU/UK VAT Compliance for WooCommerce (Free): by David Anderson – 1.22.0 GDPR Cookie Compliance (CCPA, PIPEDA ready): by Moove Agency – 4.5.8 HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.3.68 Insert Headers and Footers: by WPBeginner – 1.6.0 Printify Shipping Method: by Printify – 2.4 SiteGround Optimizer: by SiteGround – 5.8.2 WooCommerce Blocks: by Automattic – 5.5.1 WooLentor - WooCommerce Elementor Addons + Builder: by HasThemes – 1.9.2 WPForms Lite: by WPForms – 1.6.8.1 ### Settings ### API Enabled: ? Force SSL: ? Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) pw gift card (pw-gift-card) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? ### WC Pages ### Shop base: #112 - /shop/ Cart: #13 - /cart/ Checkout: #14 - /checkout/ My account: #15 - /my-account/ Terms and conditions: #334 - /privacy-policy/ ### Theme ### Name: Astra Version: 3.6.5 Author URL: https://wpastra.com/about/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Complete: 3,375 Oldest: 2021-06-27 14:54:43 +0000 Newest: 2021-07-26 09:40:46 +0000 Pending: 1 Oldest: 2021-07-26 13:50:52 +0000 Newest: 2021-07-26 13:50:52 +0000 ### Status report information ### Generated at: 2021-07-26 10:07:01 +00:00Thanks for sending over the system report for us. I took a look again at checkout and the “Place order” button does appear for me now.
Hopefully, that means you were able to get this working. If not, let me know any specific steps I need to follow to see the button missing.
Thanks!
We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.
Viewing 4 replies - 1 through 4 (of 4 total)
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