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Hello @hiphopucit,

Thanks for getting in touch with us.

An open topic automatically closes whenever there’s no reply for sometime.

Regarding the issue:

• I wasn’t able to test since there’s no ticketed event in your calendar. Could you put one so I can check?
• Issues like this are usually caching-related. Did you happen to have excluded all the CSS and JS files of our plugins? If yes, do you have another layer of caching, say a plugin, CDN or on the server level?
• Try excluding the checkout page from getting cached as well – /tickets-checkout/

I hope that helps.

Thanks for that info Frank. I added /tickets-checkout/ still didn’t work.
Additionally, I added a new event here: https://ashleyyy.com/event/test/

My site does have Cloudflare.

Hello @hiphopucit,

Thanks for your reply.

Also exclude our assets over there and let me know how it goes.

Thank you.

Ok I’ll check that out. Are there specific instructions for Cloudflare?

Hello @hiphopucit,

Excludes these file paths

/wp-content/plugins/the-events-calendar/(.*).css
/wp-content/plugins/events-calendar-pro/(.*).css
/wp-content/plugins/event-tickets/(.*).css
/wp-content/plugins/event-tickets-plus/(.*).css
/wp-content/plugins/the-events-calendar-filterbar/(.*).css
/wp-content/plugins/events-virtual/(.*).css
/wp-content/plugins/the-events-calendar-community-events/(.*).css
/wp-content/plugins/the-events-calendar-community-events-tickets/(.*).css
/wp-content/plugins/the-events-calendar-eventbrite-tickets/(.*).css
 
/wp-content/plugins/the-events-calendar/(.*).js
/wp-content/plugins/events-calendar-pro/(.*).js
/wp-content/plugins/event-tickets/(.*).js
/wp-content/plugins/event-tickets-plus/(.*).js
/wp-content/plugins/the-events-calendar-filterbar/(.*).js
/wp-content/plugins/events-virtual/(.*).js
/wp-content/plugins/the-events-calendar-community-events/(.*).js
/wp-content/plugins/the-events-calendar-community-events-tickets/(.*).js
/wp-content/plugins/the-events-calendar-eventbrite-tickets/(.*).js

Reference

https://theeventscalendar.com/knowledgebase/caching-basics/

I hope that helps.

I’ve excluded all of those pages, still not working. Is there a way you guys can log in and check the settings if I provide those details?

Hi @hiphopucit

I see that you have W3 Total Cache. If you haven’t checked it yet, please try configuring it based on the recommendations provided in our knowledgebase article and see if that helps.

If it doesn’t help, please try to temporarily disable your caching plugin and server-side caching, and see if that makes a difference.

Hi @hiphopucit

I forgot to include the link to our knowledgebase article. Please take a look at our knowledgebase article on “W3 Total Cache“.

Hi there,

It appears that there hasn’t been any recent activity on this thread, so we’ll consider it resolved. However, if you have any additional questions or concerns, feel free to start a new thread.