no payment options available

  • Resolved Natascha Vantuykom

    (@vantuykomn)


    3 months, 3 weeks ago

    Hi,

    When I send the email with payment link to my customer, the payment page says ‘no payment method available’.
    However, a normal checkout works fine

    What can cause this?

    kind regards

    Natascha

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @vantuykomn

    Did you manually create this order? If so, did you pick a payment method during the process? If not, could you kindly choose a payment method and give it another try?

    Just to let you know, I tried to replicate the error but was unsuccessful. When I made a manual order, I didn’t even select any of the available payment methods. Upon clicking the link, I could see all the payment options.

    Meanwhile, head over to WooCommerce → Status → Tools, and do the following:

    • WooCommerce transients – Clear
    • Expired transients – Clear
    • Clear template cache – Clear
    • Capabilities – Reset Capabilities
    • Clear customer sessions -Clear
    • Product lookup tables – Regenerate
    • Regenerate the product attributes lookup table – Regenerate

    Next, please clear your browser and server cache and then check again.

    If this makes no difference, can you provide a video showing the issue on your end? For video, you may use https://loom.com or https://www.awesomescreenshot.com/. Please follow the instructions on that page and then paste the URL into this thread.

    Looking forward to hearing from you!

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @vantuykomn

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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