No Payment possible after update to 3.6.4

Hi Mathias,

I checked your site via and I can see that your site is not rendering the payment form elements because it thinks that my browser has Javascript disabled.

Since your browser does not support JavaScript, or it is disabled, please ensure you click the <em>Update Totals</em> button before placing your order. You may be charged more than the amount stated above if you fail to do so. <br/><button type="submit" class="button alt" name="woocommerce_checkout_update_totals" value="Gesamtbetrag aktualisieren">Gesamtbetrag aktualisieren</button>

Do you have any plugins active that do a browser or Javascript check?

Kind regards,

Hi Con,

no I have not such a Plugin. These Code is disabled via css, so I think this is the “normal” backup <noscript> Option for this form. On https://www.studierenplus.de/kasse you can see this, too.

But this option does not show up, so this is not the issue. The issue is the disappearing of the payment methods, or as logged in user the loading-circle, which does not end.

Greetings, Mathias

Thats all of your support? One quick check without any really debugging?

I got this error report:

FastCGI sent in stderr: "PHP message: PHP Fatal error:  Uncaught WC_Data_Exception: Bitte gib eine gültige E-Mail-Adresse an. in /.../wp-content/plugins/woocommerce/includes/data-stores/class-wc-customer-data-store.php:110
Stack trace:
#0 /.../wp-content/plugins/woocommerce/includes/class-wc-data-store.php(169): WC_Customer_Data_Store->create(Object(WC_Customer))
#1 /.../wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php(210): WC_Data_Store->create(Object(WC_Customer))
#2 /.../wp-content/plugins/woocommerce/includes/class-wc-ajax.php(351): WC_Data->save()
#3 /.../wp-includes/class-wp-hook.php(286): WC_AJAX::update_order_review('')
#4 /.../wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters('', Array)
#5 /.../wp-includes/plugin.php(465): WP_Hook->do_action(Array)
#6 /.../wp-content/plugins/woocommerce/includes/class-wc-ajax.php(87): do_action('wc_ajax_update_" while reading response header from upstream, client: 91.66.122.35, server: dev.studierenplus.de, request: "POST /?wc-ajax=update_order_review HTTP/2.0", upstream: "fastcgi://unix:/var/run/php/php7.3-fpm.sock:", host: "dev.studierenplus.de", referrer: "https://dev.studierenplus.de/kasse/"

but the email-address is still correct

@mobiledigs Were you able to find a resolution to this issue? It seems like the email address being posted is not correct? Was the checkout form modified in any way?

Hi @mobiledigs,

We have not heard back from you in a while, so I am going to go ahead and close this thread. If you are still experiencing issues please open a new thread and let us know.

Cheers!

@nixiack8 You are kidding me?

I have not heared back from you a longer time.

@jessepearson And the email-address isn’t incorrect. The issue is in the initial post. And with 3.7 the issue still persists.

The error with the email-address appears, when I click “buy” and the payment method option is still blocked by “blockUI blockOverlay”.

And I’m using the plugin woocommerce one page checkout, which is now part of automattic.

So you’d made no really effort to check or solve the issue. But in closing tickets to cleanup your statistics, you’re great. Wow!

How can I escalate the issue, that your answer took 2 month, and was fokused only on the last answer, but not the problem I described?, but when I’m not answering in 1 week, you’re closing the ticket?

Hi again @mobiledigs,

So you’d made no really effort to check or solve the issue. But in closing tickets to cleanup your statistics, you’re great. Wow!

How can I escalate the issue, that your answer took 2 month, and was fokused only on the last answer, but not the problem I described?, but when I’m not answering in 1 week, you’re closing the ticket?

I am sorry about the late response that we had; we do get hundreds of forum replies and try our best to answer each one, but some do fall through the cracks. After @jessepearson asked if you were OK, I did close it because the thread was over 2 months old at the time.

And the email-address isn’t incorrect. The issue is in the initial post. And with 3.7 the issue still persists.

The error with the email-address appears, when I click “buy” and the payment method option is still blocked by “blockUI blockOverlay”.

Checking your initial site: https://dev.studierenplus.de/kasse I am unable to pass because of a user/pass block.

For the site: https://www.studierenplus.de/kasse I am able to see the payment methods and select them.

I did create an account on site, and tested to make sure it was not an issue with guest vs. checkout, and I am still able to select them. I did process a test order with the Transfer option and got Order number: BE-20190683 (I made sure to notate that it was a test from WooCommerce in the notes)

I do see a popup that does not seem to go away: https://cld.wthms.co/WBfiuI that is a cookie consent from Facebook/Google. This appears to be a 3rd party plugin item and can be part of the culprit of why you are unable to select the gateway, as this could override the selection options. Try to disable this and see if you can select Payments at that time. I look forward to hearing back from you!

Hi @mobiledigs,

I hope you saw my previous response! I will keep this open for a while longer to make sure ??

Hi Mike,

I’m still checking your Information and will give you access to my dev-environment, where the error is accessable…

Greetings, Mathias

@mobiledigs Sounds good, as a reminder please do not share credentials here unless it’s only to get pass a pop-up (htaccess) password prompt.

Hi,

I disabled cookie consent from Facebook/Google and the testing page: https://dev.studierenplus.de/kasse is now available to access without htaccess.

If you need access to this site, please write your email address into the form https://dev.studierenplus.de/kontakt and I’ll send you some login credentials.

On my productive site, I’ve stopped updating WC, because of the issues…

Greetings, Mathias

Hey again!

I tried to take a look at the link you sent, but it’s requiring htaccess. Can you send that or disable it or grant access?

Thanks.