No PDF display after previous success

  • Resolved Loopster D.

    (@loopster-d)


    11 years, 8 months ago

    Hi,

    I have already supplied a support ticket but thought others might benefit from this too.

    My awesome PDF Viewer was working great. Today I tried to make a few edits like bringing the download link to the top and then it never displayed again. Just blank. If I click the link it opens the correct PDF.

    This is an issue on a Mac with Safari 6.02 (same browser that previously worked). I see it working on a Mac with Firefox but not Chrome. It also works on a PC with Firefox.

    I have uninstalled and re-installed the Plug-in. I have also tried another RV Embed PDF plug-in with similar no displaying issues so I think this might be a Google switching code again.

    Any help is great. Thanks for the hard work.
    WIth Gratitude.

    https://www.ads-software.com/extend/plugins/google-document-embedder/

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Loopster,

    The link you sent in your email (if I’m connecting the right requests) works fine on my end, so I do believe it’s either browser cache or Google cookie related on your end and isn’t affecting visitors as a whole. Adding or removing the plugin won’t address this; you need to clear your browser cache (including “app cache” or equivalent in some browsers) and/or remove cookies related to your site and to Google.

    I’m sorry that I can’t give specific instruction for that browser as I neither use Safari nor have a mac, but hopefully this points you in the right direction.

    Kevin

    Thread Starter Loopster D.

    (@loopster-d)

    I cleared the cache. Did not fix this.

    I cleared the cookies under Preferences | Privacy and this fixed it.

    Thanks for the quick response and great app.

    -Loopster

    Hi Kevin,

    Your plugin is awesome and totally saving me with this new FF js viewer thing. I only wish Google would work out their timeout login bug (or have they?)

    Anyway, pertaining to this thread, I wonder if you would consider adding an alert – I’m not sure what error trigger you could use – that would tell the user “if you aren’t able to see the pdf you may need to clear your browser cookies by going to preferences or options, selecting privacy and then choosing clear cookies” or something like that.

    The issue is that when I update my clients’ site I update the plugins and test and get something like this error. I read the thread, cleared cookies and bingo, we’re back. Now I have to explain it to the client who will definitely get the same problem when they go to check on the site. I know their next thought will be re. their clients having the same issue. A nice clear, helpful alert would be awesome and save a lot of back and forth.

    Just an idea. May well be impossible to implement.

    Thank you for the great plugin.

    -AW

Viewing 3 replies - 1 through 3 (of 3 total)
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