No PDF in attachment

  • Hello,

    There is no pdf in the invoice email. I am also using the Decorator – WooCommerce email customizer?plugin. Can this give a conflict?

    Hope to hear.

    Regards,

    Chantal

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @puurbio,

    Thanks for reaching out.

    We are not able to replicate the issue, our plugin attaches invoice PDF documents with the WooCommerce order notification mail sent. Could you please confirm that you can download the invoice PDF by clicking the download invoice button located on the WooCommerce order edit page? If you find issues in generating the PDF, there is a chance that some sites won’t be supported by the DOMPDF library that is used in the plugin to convert HTML to PDF. To fix it, please download and install this free addon:?https://www.ads-software.com/plugins/mpdf-addon-for-pdf-invoices/

    After installing go to?Invoice/packing > General settings > General?and switch the PDF library to?Mpdf.

    If the issue persists, kindly share the below mentioned information for better understanding.

    1. Screenshot of the General tab of the invoice settings page (Invoice/Packing > Invoice > General).
    2. Full-screen screenshot of the WooCommerce order edit page of the order you are facing issues with.
    3. WooCommerce system status report (WooCommerce > Status > System status > Get system report).

    Kindly mask any user-sensitive information when sharing the screenshot requested above. You may share the details via?this link?if you have any privacy concerns.

Viewing 1 replies (of 1 total)
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