Hi @tiagofaia, sorry to hear you’re having issues with the plugin, we definitely want to try to help out. It seems like there may be a conflict somewhere with a plugin or theme. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?
– Do you have the ability to run this in a staging environment so we can try to troubleshoot further?
– You may need to switch themes, or deactivate all plugins except WooCommerce and Mailchimp for WooCommerce, and try again. To learn more, hop over to WooCommerce: Fixing Theme and Plugin Conflicts: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
– Do you see any logging errors in the plugin’s logs tab (when it’s set to standard or debug)?
– Do you have any caching plugins or services running?
– Have you tried a fresh uninstall or reinstall?
Thanks in advance for these details. I’ll keep an eye out for your reply.
