No Pro support, no Pro features work

  • Resolved tiburi

    (@tiburi)


    1 year, 4 months ago

    I have purchased the PRO plugin, but I warn everyone to be careful.
    I tried to write to support yesterday, but the “Create a New Ticket” function does not work, you cannot send them a message.
    I wrote to the official email address, but mailer damon came back. i wrote on chat, but no reply, not even an automated message.

    But let’s look at the rest.

    1. the program suggests help content for the settings, it either exists or not, i.e. there is no specific description on how to use some features.
    2. Even if I enter the purchase code after installing the plugin, many functions remain inaccessible afterwards and ask for the code I have already entered (these are functions that are part of the PRO package). The plugin is practically unusable after installation.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Mirza Md. Hasan

    (@hasanet)

    Hello

    Please accept our apologies for the issues you are facing. We are facing some issues from our SMTP service because of which you may have faced the issues while creating the tickets. Could you please try it again and let us know in details about the problems you are facing with the pro version?

    If you are still facing trouble creating tickets, please fillup this form and we will get back to you asap.

    Plugin Author mdashikul

    (@mdashikul)

    Hi @tiburi

    We would like to inform you that we have elevated your support ticket to a position of high priority. In order to efficiently address the matter at hand, we kindly request your collaboration by checking the support ticket and providing us with additional information. We are eager to resolve the issue promptly and thank you in advance for your cooperation.

    Plugin Author Themefic

    (@themefic)

    Hi @tiburi

    We are pleased to inform you that the issue pertaining to your website has been resolved successfully. Furthermore, we would like to express our gratitude for your kind words and positive review.

    As we close the ticket, we want to assure you that our team remains at your service should you require any further assistance in the future. Please do not hesitate to create a new ticket, and we will be more than happy to assist you promptly and professionally. Thank you for your continued trust in our services.

Viewing 3 replies - 1 through 3 (of 3 total)
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