No product variations since update

  • Resolved Joanna

    (@joannacraig)


    1 month, 3 weeks ago

    Since the update this afternoon, all products that showed variations on sizes/colours etc have dissappeared and the products don’t have a ‘to buy’ button any more?

    Please help. Urgent!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support rodicaelena

    (@rodicaelena)

    Hey there,

    Can you please share some screenshots of what is your configuration of the fields in PPOM?

    Also, does rolling back to the previous version of PPOM fixes things https://docs.themeisle.com/article/744-how-to-rollback-your-theme-and-plugin ?

    Thank you!

    Thread Starter Joanna

    (@joannacraig)

    Rolling back hasn’t resolved things. However after some additional investigation it is impacting other websites which don’t have this plugin. So I am leaning towards it being a theme update issue. Appreciate the quick response however.

    Plugin Support rodicaelena

    (@rodicaelena)

    Hi @joannacraig ,

    Great, I’m glad to hear that there is no issue with PPOM.

    Hope you manage to find a fix for the theme update issue.

    Have a great day!

    I’m having the exact same issue, since the update, they introduced a fancy new button for connecting PPOM to categories. This does not work. When loading new products, it automatically ads the PPOM to the product but then it also has a conflict as it doesn’t want to connect with both. Even after removing the products from the field, the category PPOM connections don’t work. Please help!

    Plugin Support Poonam Namdev

    (@poonam9)

    Hi @donovanlewis08,

    I’m sorry to hear about the challenges you’ve been facing.

    I kindly ask that you create a new ticket, as this one has already been marked as resolved

Viewing 5 replies - 1 through 5 (of 5 total)
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