No products are configured in Printful. Order was not imported.

  • Resolved djmarzetti

    (@djmarzetti)


    2 years, 9 months ago

    Hey there,
    We removed the Printful plugin a while ago, and went with a different provider. However, all my orders have “No products are configured in Printful. Order was not imported.” and customers are getting a rejected error message. The order goes through with my new provider, but it looks like the Printful plug did not fully remove itslef.

    Any idea what might be left over causing this?

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  • Hi! I’d suggest reaching out to our support team about this, so they can check how everything looks on our end. The email is [email protected], but you can also use the live chat option on our website. I won’t’ be able to comment much without knowing the store’s details.
    Marking this as resolved for now.

Viewing 1 replies (of 1 total)
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