No products in category

  • Resolved trizonia

    (@trizonia)


    6 years, 4 months ago

    Hello there,

    We had been using your plugin in a website for some time without problems. Then, in August, we did an update – updating WordPress, WooCommerce and the plugin, and since then all products appear to be in no category (not set). Everything else is working fine.
    We are not using a child theme.

    Could you please let us know if you have any idea what the problem might be?

    Thank you very much
    trizonia

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi Trizonia,

    Thank you for writing to us!

    We request you to share your store URL with our plugin installed so we can verify the same.

    Hope to hear from you soon!

    Thanks & Regards,

    Thread Starter trizonia

    (@trizonia)

    Hi @tatvic,
    Thank you for your reply. The website is here.

    Trizonia

    • This reply was modified 6 years, 4 months ago by trizonia.
    Plugin Author Conversios

    (@tatvic)

    Hi Trizonia,

    Thank you for sharing URL!

    We did a quick look of your store & found that our plugin is working well on your store. Product categories tracked successfully.

    Additionally, we found some other analytics plugin is activated on your store which is also tracking Enhanced Ecommerce data from the store.

    We suggest you to use only one plugin at a time. You can also contact us directly at analytics2(at)tatvic(dot)com regarding the same.

    Thanks & Regards,

    Thread Starter trizonia

    (@trizonia)

    Hi tatvic,

    Thank you very much for looking into this. We’ll try to locate what other code is tracking Enhanced Ecommerce data and see whether that is the cause of the issue.
    If we have any further questions, I’ll contact you at your e-mail.

    Thank you once more for your time
    trizonia

Viewing 4 replies - 1 through 4 (of 4 total)
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