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Resolved

(@pmaheepala)

Hello,

I wonder if someone could help me to figure out how to fix this rather strange issue, that I’m experiencing on one of our sites. It’s a printer ink site and we have set up brand names as top-level categories, for example Canon, Epson, HP etc. These category pages are set to drill down to sub-categories to products level. Most of these sub-categories work well, but a few random sub-categories don’t show their products when we select the sub-category. A good example is ‘Epson 29 (Strawberry)’ sub-category. As far as we can see from the backend, it is set up no different to other sub-categories such as ‘Daisy’ or ‘Kiwifruit’. However, when we select the ‘Epson 29 (Strawberry)’ sub-category, it still shows the top-level page content (in this case Epson), instead of showing the products that fall under the ‘Epson 29 (Strawberry)’ category. From the page URL and the page header we can see it has loaded the sub-category page, but it is not showing the products. We have a few categories behaving like this within the site, even though they all are set up identical to the ones that work fine. We have tried numerous fixes with no luck. They include, changing the theme to default theme, disabling all other plugins resetting permalinks, to running the Tools within WooCommerce Status.

You can see the issue by visiting this link.

Any input is highly appreciated.

### WordPress Environment ###
WC Version: 5.5.2
REST API Version: ? 5.5.2
WC Blocks Version: ? 5.3.3
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.4.4
Log Directory Writable: ?
WP Version: 5.8
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.22
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1k-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.5.2
WC Database Prefix: api_
Total Database Size: 65.52MB
Database Data Size: 48.26MB
Database Index Size: 17.26MB
api_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
api_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
api_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_woocommerce_order_itemmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
api_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
api_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
api_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
api_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
api_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_actionscheduler_actions: Data: 1.39MB + Index: 0.95MB + Engine InnoDB
api_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_actionscheduler_logs: Data: 0.34MB + Index: 0.23MB + Engine InnoDB
api_aws_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_aws_index: Data: 18.55MB + Index: 9.03MB + Engine InnoDB
api_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
api_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
api_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_options: Data: 4.41MB + Index: 0.13MB + Engine InnoDB
api_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_pmxi_hash: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
api_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_pmxi_imports: Data: 1.50MB + Index: 0.00MB + Engine InnoDB
api_pmxi_posts: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
api_pmxi_templates: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
api_postmeta: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
api_posts: Data: 3.52MB + Index: 0.33MB + Engine InnoDB
api_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
api_rank_math_analytics_objects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_rank_math_internal_links: Data: 1.52MB + Index: 0.34MB + Engine InnoDB
api_rank_math_internal_meta: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
api_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_termmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
api_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
api_term_relationships: Data: 0.22MB + Index: 0.13MB + Engine InnoDB
api_term_taxonomy: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
api_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
api_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
api_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
api_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_wccs_condition_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
api_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
api_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_wc_category_lookup: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
api_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
api_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
api_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
api_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
api_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
api_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
api_wc_product_meta_lookup: Data: 0.38MB + Index: 0.69MB + Engine InnoDB
api_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
api_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
api_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_wffilemods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
api_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
api_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
api_wfknownfilelist: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
api_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_wflogins: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
api_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
api_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
api_wfstatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
api_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
api_wpml_mails: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
api_ymm: Data: 0.35MB + Index: 0.31MB + Engine MyISAM
api_yoast_indexable: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
api_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
api_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
api_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
api_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 81
cartflows_flow: 1
cartflows_step: 2
custom_css: 3
customize_changeset: 1
et_body_layout: 35
et_footer_layout: 1
et_pb_layout: 38
et_template: 241
et_theme_builder: 1
nav_menu_item: 50
page: 11
post: 2
product: 1187
shop_coupon: 1
shop_order: 3
woo_discount: 3
woo_discount_cart: 1
wpforms: 1
yaymail_template: 11

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Advanced Woo Search PRO: by ILLID – 2.17
Code Snippets: by Code Snippets Pro – 2.14.1
GDPR Cookie Consent: by WebToffee – 2.0.5
Custom Product Tabs WP All Import Add-on: by YIKES
Inc. – 2.0.4

Divi Booster: by Dan Mossop – 3.5.4
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.18.0
Rank Math SEO: by Rank Math – 1.0.70
SiteGround Optimizer: by SiteGround – 5.9.4
Supreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: by Supreme Modules – 2.3.9
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.60

Woo Discount Rules: by Flycart – 2.3.8
WooCommerce: by Automattic – 5.5.2 (update to version 5.6.0 is available)
Wordfence Security: by Wordfence – 7.5.5
WP All Import Pro: by Soflyy – 4.6.5
WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.6
WPForms Lite: by WPForms – 1.6.9
Custom Product Tabs for WooCommerce: by YIKES
Inc. – 1.7.7

YMM Search: by Pektsekye – 1.0.10

### Inactive Plugins (7) ###

OMGF: by Daan from FFW.Press – 4.5.5
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.2
WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels: by WebToffee – 2.8.2
WP-Optimize - Clean, Compress, Cache: by David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

WP All Import: by Soflyy – 3.6.1
WP All Import - WooCommerce Add-On: by Soflyy – 1.4.9
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.1.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #15 - /shop/
Basket: #16 - /basket/
Checkout: #17 - /checkout/
My account: #18 - /my-account/
Terms and conditions: #2301 - /terms-conditions/

### Theme ###

Name: Printer Ink
Version: 4.0.5.1579001950
Author URL: https://www.elegantthemes.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.9.10
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: Printer-Ink/woocommerce/emails/admin-new-order.php

### Action Scheduler ###

Complete: 3,230
Oldest: 2021-07-28 10:37:03 +0000
Newest: 2021-08-26 14:28:26 +0000

Pending: 9
Oldest: 2021-08-26 14:33:26 +0000
Newest: 2021-09-01 12:40:20 +0000

### Status report information ###

Generated at: 2021-08-26 14:32:05 +00:00

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Mirko P.
(@rainfallnixfig)

3 years, 2 months ago

Hi @pmaheepala,

That’s unusual! At first glance, I can see from your System Status that you’re running an outdated version of WooCommerce and that may cause issues or unexpected behaviors.

You’ll want to upgrade to WooCommerce latest version (5.6.0) using a staging site. You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://www.ads-software.com/plugins/wp-staging/.

Keep us posted on this!

Thread Starter Pradeep
(@pmaheepala)

3 years, 2 months ago

Thanks @rainfallnixfig! I did the update and gave it a try but it didn’t work. I then changed the theme from Divi to TwentyTwentyOne and noticed that all categories are working fine. Tried with Storefront and they all worked fine, so I guess it is something to do with the Divi theme. I’ll log a ticket with them to see if they can provide a workaround to fix this issue.

Best regards,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘No products load for some sub-categories’ is closed to new replies.

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