no purchase event on webshop without payments

  • Resolved brbrbr

    (@brbrbr)


    7 years, 4 months ago

    Hi,

    on a clients webshop all payment options are ‘on delivery’ so there is no payment step.

    the sales process goes from the shopping cart ( checkout steps 1-3) to the thank you page. And somehow the purchase event is skipped.

    before the thank you page, there is an intermediate page called order-received. However that one performs a 301 redirect so no analytics their.

    How to get the transaction into analytics?

    thanks for your time

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi,

    Thank you for contacting us!

    We’ll definitely help you troubleshoot this issue for your store; for that, we request you to share the following access with us:

    1. Your Store URL (where you’ve installed our plugin)
    2. View level access of your analytics account at analytics2(at)tatvic(dot)com

    Hope to hear you soon!

    Thanks & Regards!

    Thread Starter brbrbr

    (@brbrbr)

    Thanks for the quick response.

    the site would be : https://www.itspurelunch.nl/

    I will contact the owner of the site bout the view access. Can I contact you on hello@… ?

    Plugin Author Conversios

    (@tatvic)

    Hi,

    Thank you for sharing URL!

    We did a quick look of your store & found that you have a custom “Thank you” page on your store & our plugin is unable to track data on that page.

    Reason:
    Our plugin will only track the transaction data when users land on the “Thank you” page of your store which having the standard Woocommerce “Thank you” page URL.

    Current “Thank you” page URL for your store is: https://www.itspurelunch.nl/bedankt/

    But it should be standard like this: https://www.itspurelunch.nl/checkout/order-received/1234/?key=wc_order_58cf8f47143rg

    Hope this Helps!

    Thanks & Regards!

    Plugin Author Conversios

    (@tatvic)

    Hi,

    Hope you are doing well!

    I wanted to reach out to you and learn if you checked my previous response & is it worked for you?

    Please let me know in case of any query or concern & also contact us at analytics2(at)tatvic(dot)com.

    Thanks & Regards!

    Thread Starter brbrbr

    (@brbrbr)

    Sorry for the slow response,

    the designer is about to change the behaviour.

    Have to wait for that, but you solution sounds logical enough

    thanks

    Plugin Author Conversios

    (@tatvic)

    Hi,

    Hope you are doing well!

    I wanted to reach out to you and learn; have you done with the changes?

    Please let me know in case of any query or concern & also contact us at analytics2(at)tatvic(dot)com.

    Hope to hear you soon!

    Thanks & Regards!

    • This reply was modified 7 years, 4 months ago by Conversios.
    Plugin Author Conversios

    (@tatvic)

    Hi,

    Closing thread due to inactivity. If you need further help with this, please feel free to re-open this thread.

    Thanks & Regards!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘no purchase event on webshop without payments’ is closed to new replies.