No QR code displayed for new users?

  • Resolved a305587

    (@a305587)


    2 years, 4 months ago

    Hello,

    We have a site that’s been running Google 2FA for years successfully with a static user list. Now we are trying to add a new user for the first time in years, and the new user is not being presented with a QR code upon their first login.

    I have created the account from scratch, and they are taken to the login page with three fields (including the challenge code field). They never are presented with a QR code to scan to setup.

    How do we generate or get the QR code for new users? They are not being shown the code when they first log in.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    and the new user is not being presented with a QR code upon their first login.

    Every person that has an account in your website has to activate this security feature in their profile. You need to encourage them to do so.

    Kind regards.

    Thread Starter a305587

    (@a305587)

    Thank you for the response.

    We have three users and everyone has been actively using Google Authenticator successfully.

    It’s just the newly created user who is not being presented with a QR code. It’s as if the site thinks they have already set it up.

    Hi,

    It’s just the newly created user who is not being presented with a QR code. It’s as if the site thinks they have already set it up.

    The new user has to first log into the account to activate Google Authenticator and add the QR code. Please see the following instructions.

    https://mbrsolution.com/wordpress/google-authenticator-security-wordpress.php

    Kind regards.

    • This reply was modified 2 years, 3 months ago by mbrsolution.
    • This reply was modified 2 years, 3 months ago by mbrsolution.
    Thread Starter a305587

    (@a305587)

    Aha, I see the issue.

    Thank you for the response and link to your helpful webpage on the matter. This is clearer now.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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