No reaction to support tickets?

I would ask for a refund.

You can wait for the rest of your life; I bet nobody will ever answer your tickets. I’ve sent them a couple of tickets lately, but since the release of UM 2.0, they don’t answer support tickets anymore. Refund would be the ideal and fair scenario, since they didn’t comply with the 1-year license agreement, but seems like there’s no one supporting PlusPlugins anymore, aside some random messages in this forum. Ultimate Member plugin creators should watch out who are they partnering to for third-party plugins.

I am sorry about the troubles. I have already replied on the tickets created on the support system. Kindly check !!

Thanks for your understanding.

I guess your answer goes to obakemono, because I have no new replies under my PlusPlugins-FreshDesk profile. Since the official release of UM 2.0 (April 10th), none of us couldn’t use your extensions. How much longer will it take you to update your bundle? Will you refund every user the proportional cost of it while we couldn’t use it, which, BTW, was not cheap at all (99.99$)?

Said this, I don’t want to annoy the rest of the WordPress community with this topic anymore. Sorry guys to bring up this issue publicly. I hope my experience serves anyone.

Hi @codimex , Kindly reply in the same ticket on freshdesk so that I can check which ticket is yours. Please note that the www.ads-software.com support forum is for the community version of the plugin and it’s issues.

Thanks for your cooperation.

I have 2 tickets that never received a reply.. over a 100 days ago.
Start by telling us when you plan to have the pro plugins compatible…
This community (www.ads-software.com support forum) feeds to your website where you gladly take money for something that is not working…
Seeing as you do not respond to support tickets just tell us when the pro plugins will work before someone else makes the mistake of purchasing it and being ignored.

Tabs Pro plugin compatible with UM 2.0 has already been released which fixes the above issues, hence marking this ticket resolved.

Thanks !