No refund within 7 days condition – Warning

  • We purchased the tool on Oct 21st 2020. Today (Oct. 27th 2020 – so 6 days) we would like a refund of our purchase. The hint and encouraging all customers to try all functions within 7 days is “nice” but not feasible. In that case there is a right of refund within 7 days in T&C. The problem with this clause is that it excludes the termin “refund within 7 days”.
    At the end of the day: hey, a customer expected something different and tell it within 7 days. It is like eating a “Wiener Schnitzel”. Tell the chef within minutes that it is not good and not after 6 months.
    In my world of thought.. this is not correct.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Igor S.

    (@arsenique)

    Hi there,

    As we have explained in the email that we have sent you directly, our refund policy is strict but fair. We are offering all of our potential customers to test all of the premium features of Tickera on our playground website so they can see how everything works first hand before committing to purchase the premium license. Also, we’re always more than willing to answer any pre-sale questions so that potential customer can make informed decision to purchase the license and to be sure that Tickera is exactly what they need.
    Once the customer purchases premium license of Tickera, our support agents are always willing to help and guide the customer through the set up and help if any issues occur. I believe that other ratings on this very forum are the best testimony to our efforts to help our customers the best we can.

    Still, as an act of goodwill, we have issued a refund for your purchase albeit it being against our refund policy so, please consider correcting this rating.

    Thread Starter funald

    (@funald)

    Unfortunately this forum don’t support changing the star rating.
    Positive: after exchanging arguments, TICKERA refunded the money.

    In our world of thought, it was not an act of goodwill, but the uncertainty about the prevailing legislation in Europe and the resulting restrictions on your own business model and general terms and conditions.

    Anyway: your software might be the best solution for your customers. It supports many
    services and solutions.

    Igor, I wish you the best!

Viewing 2 replies - 1 through 2 (of 2 total)
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