No reply from support. Content vanished!!!!!

  • Resolved Iron_Man

    (@iron_man)


    4 years, 9 months ago

    Using paid pro version.
    flip boxes were all working then content disappeared. no plugins were updated. flip box just stopped working.
    support non existent from author on https://www.oxilab.org/
    get these errors if i try to create a new flip box:

    WordPress database error: [Unknown column ‘css’ in ‘field list’]
    UPDATE wp_oxi_div_style SET css = ‘oxilab-flip-type |oxilab-flip-box-flip oxilab-flip-box-flip-top-to-bottom| oxilab-flip-effects |easing_easeInOutExpo| front-background-color |rgba(173, 62, 62, 1)| backend-title-bottom-border-color || front-border-color|| || || backend-background-color || backend-border-color|| backend-info-color || || || || || || backend-title-color || || || || || || flip-col |oxilab-flip-box-col-1| flip-width || flip-height || margin-top || margin-left || flip-open-tabs || oxilab-animation || animation-duration || flip-boxshow-color || flip-boxshow-horizontal || flip-boxshow-vertical || flip-boxshow-blur || flip-boxshow-spread || || front-padding-top || || || || || || || || || || || || || || || backend-padding-top || backend-padding-left || front-margin-top-bottom || backend-info-size || backend-info-family || backend-info-style |normal| backend-info-weight |100| backend-info-text-align |left| backend-info-padding-top || backend-info-padding-bottom || backend-info-padding-left || backend-info-padding-right || || || || || || || || || || || || || flip-backend-border-style|dotted| flip-backend-border-size|| flip-border-radius || backend-title-border-width || backend-title-border-height || flip-col-border-size || flip-col-border-style |dotted| backend-border-padding-top|| || || || || || || || || backend-heading-size || backend-heading-family || backend-heading-style |normal| backend-heading-weight |100| backend-heading-text-align |left| backend-heading-padding-top || backend-heading-padding-bottom || backend-heading-padding-left || backend-heading-padding-right || custom-css |||’ WHERE id = 1 /* From [sitenamehidden.com/wp-admin/admin.php?page=oxi-flip-box-ultimate-new&styleid=1] in [/nas/content/live/sitenamehidden/wp-content/plugins/image-hover-effects-ultimate-visual-composer/Page/Admin_Render.php:140] */

    If I try to start over and create a new flip box i get this error:

    WordPress database error: [Unknown column ‘files’ in ‘field list’]
    INSERT INTO wp_oxi_div_list ( files, styleid) VALUES ( ‘ {#}|{#}{#}|{#} {#}|{#}{#}|{#} flip-box-image-upload-url-01 {#}|{#}https://sitenamehidden.com/wp-content/uploads/2020/02/Raffi-150dpi-1200px-X-1500px-Hor.jpg{#}|{#} flip-box-backend-desc {#}|{#}a short bio here{#}|{#} {#}|{#}{#}|{#} flip-box-backend-link {#}|{#}{#}|{#} flip-box-image-upload-url-02 {#}|{#}{#}|{#} {#}|{#}{#}|{#} flip-box-backend-title {#}|{#}Hicher{#}|{#}’, 2) /* From [sitenamehidden.com/wp-admin/admin.php?page=oxi-flip-box-ultimate-new&styleid=2] in [/nas/content/live/sitenamehidden/wp-content/plugins/image-hover-effects-ultimate-visual-composer/Page/Admin_Render.php:157] */

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  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Using paid pro version.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)
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