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bigjonyz
(@bigjonyz)

10 years, 11 months ago

Hi there, thank you for the great plugin. I have encounter some problem on my Ngingx server. On localhost apache test server the plugin worded fine. But on the Ngingx web server I am using when I press the booking button nothing happens. I will still get a client email notification from the email i entered but no response on the web page and no booking successful reply.

Also on the backend, when I try to cancel a booking there it just says saving data and no booking is canceled.

this is my frontend page. it is in Chinese tho
https://www.raywar.com/yu-yue-huo-dong/

BTW, I found in error log says that response header timed out, so i increased execution time to 300s, the logged error went away but plugin still not working properly.

https://www.ads-software.com/plugins/booking-system/

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Author DOTonPAPER
(@dotonpaper)

10 years, 11 months ago

Hello,

Please try to change permissions for this file https://www.raywar.com/wp-content/plugins/booking-system/frontend-ajax.php

Thank you.

Thread Starter bigjonyz
(@bigjonyz)

10 years, 11 months ago

Hi there. I have changed the frontend-ajax.php to 777, and the rest of the files are at 755, but still the same problems.In the console after booking i get 503 errors with the frontend-ajax.php and at the backend i get same error with https://www.raywar.com/wp-admin/admin-ajax.php. Any suggestions people?

Plugin Author DOTonPAPER
(@dotonpaper)

10 years, 11 months ago

Please contact your hosting service, and ask to remove the php restriction for this file.

Thank you.

Thread Starter bigjonyz
(@bigjonyz)

10 years, 11 months ago

i’m sorry i don’t understand which restrictions are you refering to.

Plugin Author DOTonPAPER
(@dotonpaper)

10 years, 11 months ago

The restriction for this file: https://www.raywar.com/wp-admin/admin-ajax.php
Or, show them your error, why the page can not load.

Thank you

Thread Starter bigjonyz
(@bigjonyz)

10 years, 11 months ago

hmm, the problem maybe with varnish. I turned varnish off and now the plugin is working at least at the backend, when i cancel a booking after 60s it will be canceled. But frontend still not working I wonder why. I checked all permissions and restrictions but still dont know where to look for. I asked the server provider to look into it as well. Still the plugin is taking a long time to work, it would be nice to include a work in progress animation esp at the frontend.

Plugin Author DOTonPAPER
(@dotonpaper)

10 years, 11 months ago

We are looking into this.

Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘No response after booking’ is closed to new replies.

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