No response from customer service (3 attempts)

  • Look & feel of the plugin’s galleries is excellent.

    Managing it is very labor intensive though, as one cannot simply copy or apply custom settings to all galleries – unless one pays 2 levels more, just for this feature.

    I’m very disappointed about the customer service. After 3 requests in 4 weeks’ time they’ve not even sent me a confirmation mail let alone a response with an answer.

    All in all I’m quite negative.

    • This topic was modified 2 years, 9 months ago by themeeg.
    • This topic was modified 2 years, 9 months ago by themeeg.
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  • Hi, @themeeg!

    Thanks for writing in, and our apologies for the delay in response on this forum.

    If you’re not getting a confirmation email — which are sent automatically upon receipt of the ticket — then it seems that your messages are not going through to the support team. I’m going to have our devs take a look at that, but in the meantime, we’d be happy to help address any issues you’re running into. Please send an email directly to [email protected]; this should get to us.

    Thanks for posting this. This is very important to me when researching plugin providers. So far, the best support I’ve come across is from 10web. They supported my free version of their Photo Gallery plugin (up to a point).

    I look at it this way… If you can’t get a free/trial version to work and are not provided any support (sorry, but forums are not support), why would you pay for it? And if I’m having issues with the product, most likely others are too. Why wouldn’t a developer want to solve those issues to refine their product? I look at the free/trial users as a Beta testing program. They’re your frontline and most likely there will be more free/trial users than paid users. Take advantage of that.

Viewing 2 replies - 1 through 2 (of 2 total)
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