No Response From Support

  • Resolved geologist

    (@geologist)


    9 years, 2 months ago

    I purchased the Pro version of Meta Slider to get support, but have received none. I submitted a support ticket on Sunday,8-30-15 and tried again by resubmitting the ticket, using a different email address on Wed., 9-2-15 @ 6:41 AM and still have not received a response to my question. The support page states that Matcha Labs provides support within 24 hours. It has been over 48 hours since my last support ticket was submitted.

    If they are not going to provide support, I expect them to return my money.

    https://www.ads-software.com/plugins/ml-slider/

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there,

    Sorry to hear you’ve not received a response from our support, it seems that your enquiries might not have made it through unfortunately.

    Could you provide your name and the date you purchased Meta Slider Pro, we’ll find your details and then email you directly?

    Many thanks,
    Dave

    Thread Starter geologist

    (@geologist)

    Purchase date 8-30-15
    Rhonda Hakundy

    Hi Rhonda,

    Thanks for the information, I’ve found your records and have emailed you directly.

    Regards,
    Dave

Viewing 3 replies - 1 through 3 (of 3 total)
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