No response from support ticket

Hi, I submitted a ticket on April 10th and followed up again on April 12th, but I haven’t received any response yet. I bought the pro version and urgently need assistance with the issue of ‘Validate on add to cart’ not functioning properly. The ticket reference number is #29197.

I’ve set up the ‘Per product’ function in the ‘Limit’ menu and configured the ‘Limit per user’ to ‘1’ for a variation product. Additionally, I’ve enabled the ‘Validate on add to cart’ feature in the ‘Frontend’ menu.

However, it seems that the system isn’t quite behaving as expected. Despite these settings, users are able to add more than one of this variation product to their shopping cart without any validation occurring on the single product page. Instead, they receive a notice only upon reaching the shopping cart page, indicating that they can only purchase a maximum of 1 of this variation product.

Ideally, I’d like the system to validate this limitation directly on the single product page itself. In other words, users should be prevented from adding more than one of this variation product, and if they attempt to do so, they should receive a notice informing them of the product limitation.