No response on paid support

  • Resolved jdezio

    (@jdezio)


    8 years, 1 month ago

    Hi guys, just checking in. I’ve been emailing you (WP All Import guys) for over a month, and I haven’t gotten a response. I’m not sure if you’re still supporting the plugin or not. We have a paid subscription. I’ve emailed you from your website, and directly from 2 email addresses and no response yet. Is anyone else also experiencing this? Any ideas on how I can get a hold of these guys?? Thanks..

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  • Plugin Author WP All Import

    (@wpallimport)

    Hi @jdezio

    I was able to locate your tickets in our system and I can confirm that we’ve responded to all of your messages. Can you please check your spam folder? We sent replies to you on December 9th, December 17th, and January 7th.

    I will follow up with you through another e-mail account in case our support e-mail is being blocked by your system for some reason. Sorry for the trouble!

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